other items of interest

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The 2011-2012 Annual Report structure

The CRA is funded according to a program activity (PA) structure established with the Treasury Board Secretariat. The Annual Report to Parliament takes a horizontal view of the CRA's activities to provide a holistic and integrated assessment of our results.

The following table shows how the Annual Report to Parliament structure maps to the program activity structure.

Legend: PA1 – taxpayer and business assistance, PA2 – assessment of returns and payment processing, PA3 – accounts receivable and returns compliance, PA4 – reporting compliance, PA5 – appeals, PA6 – benefit programs, and PA7 – internal services

Overarching priorities	Initiatives	Program activity
delivering benefits	providing information	PA6
	validating eligibility
	processing
assisting taxpayers	providing information	PA1 & PA7
	taxpayer interactions	PA1 & PA2
	processing services
	influencing compliance attitudes	PA4
	voluntary disclosures
addressing non-compliance	early intervention	PA2
	complex intervention	PA1, PA3 & PA4
	enforcement program	PA4
	payment of tax debt	PA3
if you disagree	services	PA5
	disputes
	taxpayer relief
our corporate foundation	improving our human resources capacity	PA7
	information technology responsiveness and sustainability
	accountability and operational efficiency
	improving security
	employ enterprise risk management consistently and systematically
	contribution to the federal sustainable development strategy
	management oversight

Detailed tax debt management action plans

These plans track actions to address the recommendations of the Standing Committee on Public Accounts (PACP) and the Office of the Auditor General of Canada (OAG) for how the CRA collects tax debt.

Risk management
The CRA's strategy to improve the risk management of its collections program will address the OAG's recommendation (8.52) that: “The Canada Revenue Agency should establish a more comprehensive automated risk-scoring system for tax debt, update the risk scores on an ongoing basis, and use the risk scores to prioritize workload throughout the collections process.” PACP reference #2
specific commitment(s) and deliverables	target date	progress
Fully operational risk scores are scheduled for GST/HST programs by 2014	2014	In 2011-2012, work continued on developing risk components including data mining models for the GST/HST business revenue line; GST/HST components are scheduled for completion in 2013-2014 followed by automated deployment in 2014-2015.

Performance reporting
The CRA's strategy to improve how it reports on the performance of its collections program will address the OAG's recommendation (8.41) that: “The Canada Revenue Agency should significantly improve its management information to make it complete and comprehensive. It should develop reliable techniques and information sources to determine on a regular basis the results of its collection efforts and use that information to guide its decision-making for each of its major collection modes and actions.”
specific commitment(s) and deliverables	target date	progress
Performance reporting tools are scheduled to be progressively implemented throughout all major business revenue lines by 2013-2014	2014	The final component of the Integrated Revenue Collections Phase I, a performance reporting solution, is scheduled for deployment in June 2012. As well, similar development work for GST/HST and T2 Collections prototypes is being completed, with extensive testing and analysis under way.

Debt management research
The CRA's strategy to improve its debt management research will address the OAG's recommendation (8.28) that: “The Canada Revenue Agency should identify and collect the data it needs to analyze the makeup of its tax debt and to develop better collection strategies.” (considering a variety of factors including fluctuations in the economic cycle) PACP reference #4
specific commitment(s) and deliverables	target date	progress
Enhance business intelligence environment: build enhanced analytical capacity using Integrated Revenue Collection data analysis enhancements by 2013 for business programs	2013	In 2011-2012, Integrated Revenue Collection incorporated the T2 accounts receivable information into the business intelligence environment. Work is under way to incorporate the GST/HST (collections and compliance) and T2 non­filers information into the business intelligence environment, which is scheduled for completion in 2012-2013.
Research into economic indicators: develop research approach and conduct study	Ongoing	In 2011-2012, the debt management research included studies on the T1 non‑filer population, economic factors affecting tax debt, and the source and disposition of GST/HST debt.

Benefit programs and benefit-related services delivered by the Canada Revenue Agency

Six federal benefit programs

• Canada Child Tax Benefit
• Disability tax credit
• Goods and services tax / harmonized sales tax credit
• Children's Special Allowances
• Universal Child Care Benefit Footnote 1
• Working income tax benefit advance payments

25 ongoing benefit programs for provinces and territories

	1st year		1st year
British Columbia – BC family bonus	1996	Nunavut – territorial worker's supplement	1999
Alberta family employment tax credit	1997	Newfoundland and Labrador child benefit	1999
New Brunswick child tax benefit	1997	Newfoundland and Labrador seniors' benefit	1999
New Brunswick working income supplement	1997	Saskatchewan low-income tax credit	2000
Newfoundland and Labrador harmonized sales tax credit	1997	Newfoundland and Labrador – mother baby nutrition supplement	2001
British Columbia – BC earned income benefit	1998	Ontario child benefit	2007
Saskatchewan child benefit	1998	British Columbia low income climate action tax credit	2008
Northwest Territories child benefit	1998	Ontario senior homeowners' property tax grant	2009
Northwest Territories – territorial worker's supplement	1998	Ontario sales tax credit	2010
Nova Scotia child benefit	1998	British Columbia harmonized sales tax credit	2010
Yukon child benefit	1999	Nova Scotia affordable living tax credit	2010
Nunavut child benefit	1999	Ontario energy and property tax credit	2011
		Northern Ontario energy credit	2011

Ten one-time payment programs

	1st year		1st year
Relief for heating expenses (federal)	2000	Energy cost benefit (federal)	2005
British Columbia – BC energy rebate	2001	Alberta 2005 resource rebate	2005
Alberta energy tax refund	2001	Ontario home electricity relief	2006
Ontario taxpayer dividend	2001	British Columbia climate action dividend	2008
Nova Scotia taxpayer refund	2003	Ontario sales tax transition benefit	2010

81 data exchange and data transfer services

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Date modified:

2012-11-08