Executive Summary

Conclusion

We believe that, based on our results for the 2004-2005 fiscal year, we have once again achieved our strategic outcome: Compliance with Canada's tax laws and the effective delivery of benefits and other programs and services. As in previous years, compliance with Canada's tax laws, with respect to filing, registration and remittance, remains at a high level. We do recognize that non-compliance exists, and we continue to identify and challenge this.

Overall, our service delivery was timely and effective, and this is enhanced by the CRA's continued development of electronic services that make it easier for Canadians to get the information they need in order to comply voluntarily. In addition, the increased availability of two-way transactions over the Internet and telephone enables Canadians to access a full range of CRA services; this makes the filing of taxes and the application for benefits more efficient and accessible. In addition, we improved our performance against our service standards.

In its first five years as an agency, the CRA has evolved into an innovative and progressive organization, while maintaining the transparency that has become essential in government today. However, to better respond to the constant changes and unique challenges we face, we must continue to remain creative and dynamic as the CRA moves forward into the next five years.

Date modified:

2005-10-26