Conclusion by the Commissioner

I am pleased to report that we have followed through on our commitments set out in the Corporate Business Plan and have met our strategic objective: compliance with Canada's tax laws and the effective delivery of benefit and other programs and services.

The Canada Revenue Agency was created as a unique and innovative experiment in public administration. As the Commissioner, I am accountable to the Minister for all program matters and to the Board of Management for administrative matters. Five years after its creation, this unique structure now provides the groundwork for an effective and efficient system that allows the Canada Revenue Agency to manage tax programs and distribute benefits on behalf of other levels of government. These client governments choose to take advantage of our services because we offer an integrated, economical and effective way to secure their revenue base and administer services. The Canada Revenue Agency has achieved improved productivity, realizing the vision of those who believed that it was possible to bring together the best of what the public and the private sectors have to offer.

Collecting taxes and administering financial benefits require a high level of trust and integrity. Taxpayers trust us with their money, and client governments trust that we will administer programs well on their behalf. In 2004-2005, we collected nearly $305 billion dollars and distributed close to $12.5 billion. This meant that we processed more than 1.5 million transactions per hour, handled more than 22 million public enquiries, recorded over 24 million tax-related visits to our website, and were in direct contact with 25.5 million individuals and businesses during the year.

None of this would have been possible without the dedication and hard work of our skilled employees. Their collective knowledge will continue to enable us to provide innovative and efficient services to individuals and businesses on behalf of the Government of Canada, other levels of government and First Nations communities.

In tabling this report to Parliament, I would like to extend my sincere thanks to all of my co-workers, managers and union leaders who have made the Agency's successes possible.

Michel Dorais
Commissioner
Canada Revenue Agency

Date modified:

2005-10-26