CCRA Annual Report to Parliament 2004-2005

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http://www.cra-arc.gc.ca/gncy/nnnl/2004-2005/prfrmnc-e/bl_pp2-eng.html

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Appeals

Spending Profile

In 2004-2005, the Appeals business line, the smallest of the CRA's business lines, represented 3% (approximately $80 million) of the Agency's overall expenditures. This amount represents an approximately 4.3% reduction from 2003-2004.

The activities and resources of the Appeals business line support the facilitation of voluntary compliance through channels such as publications, case information services and the timely provision of fair dispute resolution. We believe that our impartial and timely redress system fosters trust in the tax system as a whole, which, in turn, promotes voluntary compliance with the system. Specific expenditures of $5.4 million were allocated directly to the VDP compared with $4.3 million in 2003-2004 (see Figure 31).

Figure 31 Resource Spending by Programs




Data quality: Good


Key Volumetrics
Total Taxes in Dispute: approximately $9.37 billion
New Disputes Received: 56,889
Disputes Resolved: 55,247
Fairness Provisions: 48,201 requests granted in full or in part; cancelled a dollar value of almost $234 million
Voluntary Disclosures Processed: 6,632, with related assessments estimated at $318 million

Performance Report Card


Expected Outcome:
  • Canadians receive an impartial and responsive review of contested decisions

Performance rating

Data
quality

Expected Result - Clients receive timely, accessible, reliable and fair service that is responsive to their needs

2004-2005
Mostly Met
Good
2003-2004
Mostly Met
Good

Performance against Expectations
Page
Maintain or exceed the high levels of transparency, accessibility, and consistency reported since 2000-2001
Meet service standard for contact across all three program areas
Meet targets for turnaround times
Reduce the average age of workable inventory
Demonstrate fairness, responsiveness, and cost-effectiveness in resolution of disputes. Majority of disputes are resolved administratively or the CRA's original determinations are upheld by the courts
Fairness provisions are applied consistently
All cases are resolved consistently, and complex cases are handled where expertise exists

Met Mostly Met Not Met



Date modified:
2005-10-26