Corporate Management and Direction

Performance Discussion

Corporate Management and Direction has one expected outcome:

Internal services enable business lines to maximize performance and operations . CMD makes a vital contribution to the CRA's core business by helping to deliver better service to Canadians through modern and innovative support for the CRA's many programs and services. CMD provides the strategic direction and executive oversight for the CRA, guiding the establishment and maintenance of systems and practices that support effective, principled governance and sound management. On balance, we believe we have met this expected outcome through the following:

• providing a governance structure and management practices that promote excellence in administrative services;
• continuing to improve financial systems controls and enhance critical financial and non-financial systems to improve management's decision-making abilities;
• continuing to improve our HR systems and practices to put the right people in the right place at the right time;
• delivering effective e-commerce solutions and providing high levels of IT systems availability, reliability, sustainability and response times; and,
• strengthening our policies regarding physical and information security and increasing employee awareness and knowledge of security issues.

Through the effective delivery of internal services, we have also contributed to the achievement of our strategic outcome. Our performance against our Expected Results is described in detail throughout the rest of this chapter.

Date modified:

2005-10-26