The CCRA's Strategic and Expected Outcomes

Within the context of our mission, we have identified two strategic outcomes that represent the results we are seeking as an organization. Our primary strategic outcome is compliance—that Canadians comply with tax, trade, and border legislation—and is guided by our vision and values of respect, integrity, co-operation, and professionalism. The expected outcomes of our core operational business lines—Tax, Customs, Benefits, and Appeals—contribute to achieving this strategic outcome.

Our secondary strategic outcome is innovation—that the CCRA is a leading-edge service provider. It is our belief that through modern and innovative approaches, we can better achieve our goal of ensuring compliance, and that the provinces, territories, and other government departments rely on the CCRA to provide key services. Consequently, our innovation agenda includes four change objectives: transforming our core business for better service delivery; human resources reform and renewal; administrative reform and renewal; and transparent management for results.

Exhibit 1 illustrates the strategic framework that we use for planning and reporting purposes. It links our mission to our strategic outcomes and aligns what we do to achieve these outcomes with our client groups and key partners. This Strategic Results Map also identifies our expected outcomes and anticipated results by business line, and the key programs that we have established to help us meet our mission.

To assess our performance in achieving our six expected outcomes for innovation and core operations, we have established 25 anticipated results that are aligned with the strategic goals and objectives set out in our 2002-2003 to 2004-2005 Corporate Business Plan. On the recommendation of the Office of the Auditor General and the Treasury Board Secretariat, we have this year reduced the number of anticipated results from 34 to 25, while maintaining an appropriate degree of reporting comprehensiveness. Schedule C lists the changes to the anticipated results.

Exhibit 1: CCRA – Strategic Results Map

Date modified:

2003-10-29