Spending Profile

In 2002-2003, 53.9% ($2.12 billion) of the CCRA's overall budget was devoted to the Tax Services business line. The CCRA spent $2.07 billion and had 28,943 full-time equivalent (FTE) staff delivering tax programs and services.

This past year, the volume and diversity of information administered, assessed, and collected increased, and the CCRA was able to maintain, and in some cases increase, its activities.

As shown in Exhibit 7, the largest share of the Tax Services resources (48%) was spent on facilitating voluntary compliance activities (through various service channels such as telephone assistance, publications, outreach services, and processing of returns). The second largest portion (27%) was spent on assisted compliance activities (reviews, examinations, and audits), and the remaining 25% was devoted to enforcement operations (collection actions, investigations, and prosecutions).

Exhibit 7: Total Tax Services Resources Allocated to the Compliance Continuum for 2002-2003

Date modified:

2003-10-29