CCRA Annual Report to Parliament 2002-2003
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Performance by Business Line
The overview of our performance, provided in the previous sections of this document, is a synthesis of our performance across our business lines in support of our two strategic outcomes. The following section provides more in-depth discussion of the results we have achieved in each of our business lines. As explained in the table below, the work in each business line aligns with specific expected outcomes.
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Canadians pay their fair share 1 of taxes and the tax base is protected |
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Canadians receive their rightful share 2 of entitlements Provinces, territories, and other government departments rely on the CCRA as a key service provider |
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Canadians' health, safety, security, and business interests are protected and Canada's economic growth is supported through responsible border and trade management |
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Canadians receive an impartial and timely review of contested decisions through our redress process |
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Performance of CCRA business services and operations is maximized by modern and innovative management approaches |
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Our performance by business line in meeting these expected outcomes is assessed in terms of our success in delivering on one or more anticipated results, using the same rating system as our overall performance by strategic outcome. We rate our performance based on whether we met, mostly met or did not meet our expectations. For each anticipated result, we provide a performance summary that includes the rationale for our performance rating based on a comparison of results we achieved against our performance expectations that reflect our Corporate Business Plan success criteria. Where applicable, we also comment on whether our year-over-year performance has improved or declined, but not enough to warrant a change in our performance rating.
We also rate the quality of our performance information according to whether the data are considered good, reasonable, or weak. In evaluating our performance, we use both qualitative and quantitative indicators. Where they are applicable and/or available, we use survey results, statistical sampling, and relevant business volumetrics. Overall, we have in place management information systems that provide good, reliable information. In some cases, we rely on estimates to get a rough, but useful sense of a trend. In other instances, robust performance measures and indicators are not in place, or the supporting data is too imprecise to draw firm conclusions. In these cases, we use the best information we have available to make an assessment, but clearly indicate that the rating is based on weak data quality.
- Date modified:
- 2003-10-29