Performance Context: Risks and Challenges

Our 2002-2003 performance environment was heavily influenced by international threats of terrorism, which heightened the CCRA's security issues. As well, ongoing public demands for better service, transparency and accountability, access to information requests, sustainable development concerns, and electronic capacity to meet these needs, stress an already fully burdened program infrastructure. The CCRA is at capacity in its core business and will find it difficult to absorb any further changes or constraints, without resetting its priorities.

Since its creation, the CCRA has undertaken an aggressive change agenda, employing the flexibility associated with agency status. At the same time, we have maintained a balanced focus that continues to permit the smooth delivery of our core operations. Meeting the funding challenges is impacting CCRA services as we try to meet the growing demand for more Internet-based services for Canadians. The challenge lies in balancing the innovation requirements for better services with our compliance and enforcement mandates.

Since the recent provincial overpayments, we have striven to strengthen the public's trust in the CCRA by affirming and continuing to monitor that appropriate financial controls are working as intended to mitigate the risk of future lost business opportunities with the provinces and territories.

Date modified:

2003-10-29