Summary of the Corporate Business Plan 2017-2018 to 2019-2020

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http://www.cra-arc.gc.ca/gncy/bsnss_plns/2017/spp-nfrmtn-eng.html

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Summary of the Corporate Business Plan 2017-2018 to 2019-2020

Organizational Contact Information

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The Organizational structure of the Canada Revenue Agency as of March 2017 :

At the top of the organization chart are the following names
The Honourable Diane Lebouthillier Minister of National Revenue
Shera Profit, Taxpayers' Ombudsman
Richard (Rick) Thorpe Chair, Board of Management
Bob Hamilton Commissioner of the Canada Revenue Agency
Nancy Chahwan, Deputy Commissioner

The left column has the following names
Mireille Laroche Assistant Commissioner, Appeals
Frank Vermaeten Assistant Commissioner Assessment, Benefit and Service
Michael Snaauw Assistant Commissioner, Collections and Verification
Ted Gallivan Assistant Commissioner, International, Large Business and Investigations
Anne-Marie Lévesque Assistant Commissioner, Domestic Compliance Programs

The middle column has the following names
Ainslea Cardinal Assistant Commissioner, Atlantic
Vince Pranjivan Assistant Commissioner, Ontario
Maureen Phelan Assistant Commissioner, Pacific
Cheryl Bartell Assistant Commissioner, Prairie
Louis Beauséjour Assistant Commissioner, Quebec

The column on the far right has the following names
Brian Philbin Assistant Commissioner and Chief Audit Executive, Audit, Evaluation, and Risk
Roch Huppé Assistant Commissioner and Chief Financial Officer, Finance and Administration
Dan Couture Assistant Commissioner, Human Resources
Annette Butikofer Assistant Commissioner and Chief Information Officer, Information Technology
Lynn Lovett Assistant Deputy Minister Tax Law Services Portfolio, Legal Services
Geoff Trueman Assistant Commissioner and Chief Privacy Officer, Legislative Policy and Regulatory Affairs
Maxime Guénette Assistant Commissioner and Chief Privacy Officer, Public Affairs
Yves Giroux Assistant Commissioner, Strategy and Integration


Head office

Connaught building
555 MacKenzie Avenue, 7th floor
Ottawa ON K1A 0L5
Telephone: 613-957-3688
Fax: 613-952-1547
Website: www.cra-arc.gc.ca/

Taxpayer Bill of Rights

The CRA is proud to mark the 10th anniversary of the Taxpayer Bill of Rights, which confirms the CRA will serve taxpayers with a high degree of accuracy, professionalism, courteousness, and fairness. The Taxpayer Bill of Rights was developed to uphold the CRA's high service standards and to show accountability.

  1. You have the right to receive entitlements and to pay no more and no less than what is required by law.
  2. You have the right to service in both official languages.
  3. You have the right to privacy and confidentiality.
  4. You have the right to a formal review and a subsequent appeal.
  5. You have the right to be treated professionally, courteously, and fairly.
  6. You have the right to complete, accurate, clear, and timely information.
  7. You have the right, unless otherwise provided by law, not to pay income tax amounts in dispute before you have had an impartial review.
  8. You have the right to have the law applied consistently.
  9. You have the right to lodge a service complaint and to be provided with an explanation of our findings.
  10. You have the right to have the costs of compliance taken into account when administering tax legislation.
  11. You have the right to expect us to be accountable.
  12. You have the right to relief from penalties and interest under tax legislation because of extraordinary circumstances.
  13. You have the right to expect us to publish our service standards and report annually.
  14. You have the right to expect us to warn you about questionable tax schemes in a timely manner.
  15. You have the right to be represented by a person of your choice.
  16. You have the right to lodge a service complaint and request a formal review without fear of reprisal.

Commitment to Small Business

  1. The Canada Revenue Agency (CRA) is committed to administering the tax system in a way that minimizes the costs of compliance for small businesses.
  2. The CRA is committed to working with all governments to streamline service, minimize cost, and reduce the compliance burden.
  3. The CRA is committed to providing service offerings that meet the needs of small businesses.
  4. The CRA is committed to conducting outreach activities that help small businesses comply with the legislation we administer.
  5. The CRA is committed to explaining how we conduct our business with small businesses.
Date modified:
2017-03-10