Summary of the Corporate Business Plan 2014-2015 to 2016-2017
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Summary of the Corporate Business Plan 2014-2015 to 2016-2017
Other items of interest
Organizational structure
Service standards
The CRA plans to introduce one new service standard.
The new e-Services Helpdesk service standard will see us respond to calls in the queue within 2 minutes. This service standard is based on the CRA's existing telephone standards for: individual income tax and trust enquiries; business enquiries; Canada child tax benefit enquiries; and goods and services tax/harmonized sales tax (GST/HST) credit enquiries.
| Program | Service | Standard | Target |
|---|---|---|---|
| Taxpayer and business assistance | e-Services Helpdesk telephone service | Our goal is to respond to calls in the queue within 2 minutes. | 80% |
End notes
- Canada Revenue Agency Act www.laws-lois.justice.gc.ca/eng/acts/c-10.11/
- Whole-of-Canada-Framework www.tbs-sct.gc.ca/ppg-cpr/frame-cadre-eng.aspx
- 2014-15 Main Estimates www.tbs-sct.gc.ca/ems-sgd/esp-pbc/me-bpd-eng.asp
- 2013-16 Federal Sustainable Development Strategy www.ec.gc.ca/dd-sd/default.asp?lang=En&n=A22718BA-1
- CRA Sustainable Development www.cra-arc.gc.ca/gncy/sstnbl/menu-eng.html
Organizational contact information
Head officeConnaught building
555 MacKenzie Avenue, 7th floor
Ottawa ON K1A 0L5
Telephone: 613-957-3688
Fax: 613-952-1547
Website: www.cra-arc.gc.ca
Stay in touch with us via social media
In the last several years, the use of YouTube, Twitter, RSS feeds, and other social media tools to broadcast government messages has grown significantly, and continues to trend upward. Our social media products helps reach Canadians when, where and how they want to receive their tax messages. We invite you to stay in touch with us by either checking out our YouTube videos, following us on Twitter, or subscribing to our RSS feed.
- Date modified:
- 2014-03-05