Summary of the Corporate Business Plan 2012-2013 to 2014-2015

Enabling core business operations

The CRA internal management services ensure the use of effective human resources practices and rigour in our reporting to Parliament, and provinces and territories. They also sustain and advance information technology (IT) functions, provide financial and administrative services, ensure open communications with employees and the public, and a systematic and comprehensive approach to managing risk. We will undertake the following initiatives to respond to the challenges we face in enabling our core business operations.

Enterprise risk management

We will focus our risk management efforts on maintaining the Corporate Risk Profile, supporting the CRA's transformation agenda, and strengthening risk monitoring and reporting capacity through the development of risk tolerance levels that facilitate risk oversight.

Business intelligence

The CRA will continue to enhance its business intelligence capacity through the development of strategic approaches for research and analytics, the development of a business intelligence roadmap, and improvements in our ability to re-use data.

Human resources

The CRA will use a collaborative and horizontal approach to develop workforce plans at the corporate, branch and regional levels that will identify human resources gaps and priorities. The gaps outlined in the various plans will be addressed through the development of HR strategies and action plans that will include: acquisition, development and knowledge transfer, and succession planning, as needed. We will also identify and implement approaches to lead transformation, manage change, and engage employees while fostering a healthy and respectful workplace. The CRA will continue to manage the HR impacts of business decisions related to the return to GST and PST in British Columbia.

IT responsiveness and sustainability

IT is integral to our capacity to deliver programs and services to Canadians. We must ensure that our systems and infrastructure are robust, secure, reliable, and recoverable. The CRA will develop technologies to improve productivity and support the CRA's Information Management Strategy. We will evolve CRA's IT Security program to ensure compliance with federal requirements. Over multiple planning periods, CRA will reengineer the T1 and Benefits systems to allow the modernization of our business processes for the individual income tax program, and ensure timely and accurate benefit payments to Canadians. We will also manage the CRA's relationship with Shared Services Canada by strengthening our expertise in service management and ensure quality IT services and value for CRA and taxpayers and benefit recipients.

Finance and administration

The CRA will continue to focus on resource optimization through operational savings and program efficiencies, thereby maintaining the financial capacity to deliver its mandate. We will further improve reporting on internal financial controls and enhance the management of our assets through new provision of office space. The CRA will keep on building and preserving public trust through a variety of security safeguards, internal controls, and by ensuring that all employees protect CRA's information. Namely, we will invest in security training and awareness programs, and we will work to enhance security policies, systems, and services.

Date modified:

2012-05-11