Summary of the Corporate Business Plan 2012-2013 to 2014-2015

Foreword from the Commissioner

The Canada Revenue Agency (CRA) plays a central role in Canada's economy and society, by administering tax and benefit programs on behalf of federal and provincial governments. Our Summary of the Corporate Business Plan 2012-2013 to 2014-2015 is an opportunity for us to set out our priorities for the coming three years, with a particular focus on the coming year. The Summary shows the core programs that the CRA will deliver to achieve its mandate, as well as change initiatives that are part of our commitment to continuous improvement in the way we administer taxes and benefits. The change initiatives also help us to respond to changes in our internal and external environment, so that we remain a world leader in tax and benefit administration.

This year's Summary describes Vision 2020, which is the result of an extensive strategic planning exercise to identify future directions for the CRA. It identifies the directions that will ensure that the Agency is a modern tax administration in 2020. Vision 2020 responds to government priorities, new advances in technology, and evolving taxpayer behaviour and service expectations. The Agency Management Committee has begun to use Vision 2020 to guide our decision making about major change initiatives at all levels of the organization.

We have identified building our workforce for the future as one of our strategic directions. This recognizes that our people are key to our success. I am proud to lead such a talented and knowledgeable workforce and have tremendous confidence in the Agency's capacity to deliver the services and priorities described in this Summary of the Corporate Business Plan.

Linda Lizotte-MacPherson
Commissioner of Revenue

Date modified:

2012-05-11