Summary of the Corporate Business Plan 2012-2013 to 2014-2015

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http://www.cra-arc.gc.ca/gncy/bsnss_plns/2012/cvr-eng.html

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Summary of the Corporate Business Plan 2012-2013 to 2014-2015

Our mission

To administer tax, benefits, and related programs and to ensure compliance on behalf of governments across Canada, thereby contributing to the ongoing economic and social well‑being of Canadians.

Our vision

The Canada Revenue Agency is the model for trusted tax and benefit administration, providing unparalleled service and value to its clients, and offering its employees outstanding career opportunities.

Our promise

Contributing to the well-being of Canadians and efficiency of government by delivering world‑class tax and benefit administration that is responsive, effective, and trusted.

Our values

  • Integrity is the foundation of our administration. It means treating people fairly and applying the law fairly.
  • Professionalism is the key to success in achieving our mission. It means being committed to the highest standards of achievement.
  • Respect is the basis for our dealings with employees, colleagues, taxpayers, and clients. It means being sensitive and responsive to the rights of individuals.
  • Co-operation is the foundation for meeting the challenges of the future. It means building partnerships and working together toward common goals.

CRA staffing principles

In addition to information on the CRA's objectives and strategies, the Canada Revenue Agency Act requires that a statement of our staffing principles be published in the Summary of the Corporate Business Plan.

Non-partisanship –The workforce must conduct itself in a manner that is free from political and bureaucratic influence.

Representativeness –The composition of our workforce reflects the available labour market.

Competency –The workforce possesses the attributes required for effective job performance.

Fairness –Staffing decisions are equitable, just and objective.

Transparency – Communications about staffing are open, honest, respectful, timely, and clearly understood.

Efficiency –Staffing processes are planned and conducted with regard to time and cost, and linked to business requirements.

Adaptability –Staffing processes are flexible and responsive to the changing circumstances and to the unique or special needs of the organization.

Productiveness – Results in appointment of the necessary number of competent people for the proper conduct of business.

Date modified:
2012-05-11