Foreword from the Commissioner

As the new Commissioner of the Canada Revenue Agency (CRA), I am pleased to join such an outstanding public service organization as it embarks on its second decade. The success of an organization lies in the strength of its employees, and I am very aware that CRA employees have the reputation of serving Canadians with unparalleled dedication. The progress that has been made over the last ten years has strengthened the CRA’s position as a leader in Canada’s public service and a tax administration that is among the best in the world.

Our Summary of the Corporate Business Plan 2010-2011 to 2012-2013 builds on our commitment to service excellence anchored by expanded electronic capability. Maintaining our reputation for high level performance, however, will be a challenge. The advancement of our change agenda will necessitate careful stewardship and ongoing investment to maintain our core capacity in service and compliance. We are committed to maintaining service leadership; identifying and addressing key areas of compliance risk; and enhancing the overall fairness and integrity of Canada’s tax and benefits system for the immediate benefit of Canadians. In pursuing the priorities set out here, we aim to ensure that individuals and businesses pay the correct amount of tax due and that we deliver, in a timely and efficient manner, the exact amount of benefit payments to those Canadians most in need.

I have confidence in our capacity to learn and adapt, and look forward to working with my new colleagues in realizing our goals, making a difference in our country, and making our government proud.

Linda Lizotte-MacPherson
Commissioner and Chief Executive Officer
Canada Revenue Agency

Date modified:

2010-05-06