Benefit Programs (PA6)

Program Overview

The Benefit Programs program activity supports the efforts of federal, provincial, and territorial governments to assist families and children, low- and moderate-income households, and persons with disabilities. We provide Canadians with benefits, credits, and other services that contribute directly to their economic and social well-being.

Program Strategy

We will process timely and accurate payments for Canada Child Tax Benefit, the Universal Child Care Benefit, and GST/HST credit recipients, including payments under related provincial and territorial benefit and credit programs.

By investing in technology as part of our flexible infrastructure we will strengthen service delivery and ensure that benefit recipients have access to timely and accurate information and are able to report changes to their circumstances that affect their payments.

Over the planning period, we will:

• enhance the self-service options on the Internet, while maintaining appropriate levels of telephone service; and
• continue to review our core benefit delivery systems.

To maintain the confidence of benefit recipients and address non-compliance, we need to ensure that the right benefits are delivered only to the right families and individuals.

Over the planning period, we will:

• continue to implement our benefits compliance strategy and enhance our validation techniques; and
• maintain our strong performance in benefits administration by enhancing the CRA’s national benefit delivery infrastructure.

Date modified:

2008-03-31