Corporate Services - Program Activity 7

Our corporate services provide the infrastructure for Agency operations.

Our Focus

Maintaining and improving our infrastructure supports the strong performance of our program areas and strengthens our core business.

We will:

• continue the implementation of the Competency-based Human Resources Management Framework, including a focus on the Agency Classification Standard, eResourcing, and union-management relations
• continue to focus on the integrity of our financial systems and processes and support a culture that values responsible risk taking, innovation, and continuous improvement
• continue to make strategic investments in information management and technology

Expanding business opportunities by providing integrated services to Canadians that will improve service and reduce overall costs.

We will:

• implement a communications strategy that emphasizes the image of the CRA as a responsive service provider and promotes the CRA’s contribution to the efficiency of government and the well-being of Canadians
• leverage our high-volume transaction processing capability

Maturing our governance regime by drawing on the strengths of our legislated governance model will ensure that the CRA is effective, efficient, transparent, and accountable.

We will:

• develop a Management Oversight Framework
• implement the governance structure for the Corporate Tax Administration for Ontario initiative

Date modified:

2007-03-29