Summary of the Corporate Business Plan 2006-2007 to 2008-2009

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http://www.cra-arc.gc.ca/gncy/bsnss_plns/2006/prg_ctvts5-eng.html

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Appeals - Program Activity 5

We work to resolve disagreements between the CRA and tax filers, clients, and benefit recipients through fair and impartial reviews.


Our Priorities
  • Continue to improve Appeals risk management and integrate it into standard risk management practices of the CRA and its clients
  • Expand on-line access to the redress process for corporate tax filers

Our Focus

Strong and Modern Core Business

We will:

  • continue to implement our program delivery model for optimal efficiency
  • continue to use monitoring and quality assurance at the program level to ensure consistent delivery of the Fairness Provisions
  • improve “My Account” so corporate tax filers have greater access to redress
  • renew and re-emphasize risk management to ensure that all risks are identified as soon as possible

Expanding Business Opportunities

We will:

  • enhance our infrastructure to make the use of our platform more attractive to provinces, territories, and other clients


Our success will be measured by:
  • the transparency, consistency, accuracy, and timeliness of dispute resolution.



Date modified:
2006-07-19