Summary of the Corporate Business Plan 2006-2007 to 2008-2009

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http://www.cra-arc.gc.ca/gncy/bsnss_plns/2006/prg_ctvts-eng.html

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Client Assistance* - Program Activity 1

We provide taxpayers with access to the tools, assistance and information that they need to participate in Canada’s self-assessment tax system.


Our Priorities
  • Improve efficiency of taxpayer service in all service channels
  • Enhance outreach programs
  • Improve the regulatory environment in which charities operate
  • Increase partnerships and innovate in service delivery

Our Focus

Strong and Modern Core Business

As taxpayers’ expectations evolve, we will continue to provide a high level of service. We will continue to simplify voluntary compliance through tax rulings and registered plans.

We will:

  • pursue a taxpayer- and business-centred approach to the services we provide
  • encourage the use of self-service options for enquiries and information services
  • expand our enhanced technology / infrastructure for all enquiries and information service channels
  • design outreach programs to address changing demographics, economic trends, and compliance issues
  • strengthen compliance of registered charities and deferred income plans while providing enhanced services

Expanding Business Opportunities

We will:

  • continue to consolidate services and innovate through business transformation
  • actively pursue partnerships with other federal service organizations and with other jurisdictions


Our success will be measured by:
  • the range and accuracy of our communications products
  • the timeliness of our service offerings
  • the effectiveness of compliance with legislative requirements by registered charities and plans.

* to be named Taxpayer and Business Assistance



Date modified:
2006-07-19