Message from the Minister

The confidence of Canadians in the fairness and integrity of the Canada Revenue Agency is fundamental to our success in administering tax and benefit programs on behalf of the federal government and governments throughout Canada. We earn that confidence through excellence in service, protection of information, and transparency, accountability, and fairness in our dealings with taxpayers and benefit recipients.

As Minister of National Revenue, I recognize that high levels of voluntary compliance within Canada’s tax system are rooted in the confidence Canadians have in our fairness, accountability and integrity. This benefits all Canadians and leads to our mutual social and economic well being.

The CRA is a powerful driver for improving business productivity, lowering the cost of government, simplifying citizens’ interaction with their governments, and ensuring responsible stewardship of taxpayers’ dollars. This is the essence of Agency 2010, an ambitious and innovative agenda for change of the CRA, which is reflected in this Summary of the Agency’s Corporate Business Plan 2006-2007 to 2008-2009.

Canadians expect continual improvements to the services we provide, whether by Internet, telephone or in-person. As well, we are committed to ensuring that taxpayers and businesses are treated in a fair, timely and objective manner.

The Summary of the Corporate Business Plan 2006-2007 to 2008-2009 demonstrates our objectives and strategies to continue to meet and exceed our performance record. Our strategic approach, outlined in this Summary, will help ensure simpler, more secure, and less costly options for Canadians to meet their tax obligations and receive benefits.

The Honourable Carol Skelton, P.C., M.P.
Minister of National Revenue

Date modified:

2006-07-19