Foreword by the Chair

This Summary of the Corporate Business Plan 2004-2005 to 2006-2007 marks a watershed for the CCRA, as we prepare to undergo our five-year review and move forward without the Customs function. As I look back, I know I speak for all Board members in recognizing the accomplishments of this committed, dynamic Agency, and in thanking our Customs colleagues for their contribution to our national security and prosperity.

We have made significant progress on the change agenda that we established upon becoming an agency. Initiatives recommended under Administrative Reform and Renewal have been implemented with significant savings and service improvements. We have continued to transform how we do business, keeping pace with changes in technology and management practices. Our Human Resources regime has been reformed and renewed, although much work remains to address the Agency’s evolving personnel and demographic challenges.

Finally, I take pride in the contributions our Board of Management has made to the Agency’s governance. In an era when the oversight role of public boards has been scrutinized, I believe we have helped make the CCRA a more strategic, prudent, and results-oriented organization.

Of course, we cannot rest on these accomplishments as the re-mandated Canada Revenue Agency (CRA). We must lever our internal changes to increase productivity and deliver better service at a lower cost for Canadians, while building on the integrity of the tax system to ensure public trust in the fairness of our voluntary compliance system. Fortunately, as I have learned over the past four years, we are blessed with employees of dedication and integrity. I am therefore confident in recommending this Summary of the Corporate Business Plan 2004-2005 to 2006-2007 to the Honourable John McCallum, Minister of National Revenue.

Michael L. Turcotte
Chair, Board of Management

Date modified:

2004-10-08