Conclusion

The Canada Customs and Revenue Agency (CCRA) wants to provide better service to Canadians. In fact, that is the reason for our move from department to agency three years ago. Being an agency places us in a better position to design a way of doing business that will significantly improve the services we provide. Our mission, however, remains to promote compliance with Canada’s tax, trade, and border legislation.

As described in this Summary, compliance and innovation will continue to drive our agenda. Over the planning period, we will apply a mix of enforcement and facilitation activities depending on the level of risk involved and, in the process, continue to achieve high overall levels of compliance.

We will also continue to take advantage of our agency flexibilities and move forward with our sweeping program of change—focussing on: human resources reform and renewal, administrative reform and renewal, and transparent management for results. Business transformation will remain our number one objective, as we find and introduce new technologies and approaches to provide Canadians with processes that are fair, accessible, and affordable.

Besides delivering on our mission and moving ahead with innovation, we must also respond to many different pressures and challenges as outlined in this Summary of the Corporate Business Plan. This will involve working closely with the Treasury Board Secretariat to explore longer-term funding solutions that will allow us to deliver on our mission while meeting new requirements.

We are also committed to strong and responsible management of our own resources—reassessing and reprioritizing our commitments as set forth in this Summary of the Corporate Business Plan, reallocating resources as required and in consultation with the Treasury Board Secretariate, and implementing our innovation initiatives at a pace and rate that reflects government wide priorities and overall affordability.

Date modified:

2002-03-21