Table of Contents

• Message from the Minister
  
  
• Foreword by the Chair
  
  
• Introduction
  Background information, CCRA mission, and key volumetrics
  • Snapshot of the ways in which the CCRA serves Canadians
  • Financial Spending Profile

  
  

• Strategic Framework
  Charts depicting our planning and reporting framework and strategic outcomes
  • Exhibit A - Strategic Framework: Planning and Reporting
  • Exhibit B - Innovation Outcome Statement
  • Exhibit C - Compliance Outcome Statement

  
  

• CCRA Risks and Challenges
  Factors in our environment that have influenced the content of our plan
  
  
• Innovation
  Change objectives and related strategies to transform our core business and achieve management excellence
  • Advancing Change Objective 1 - Business transformation
  • Advancing Change Objective 2 - Human resources reform and renewal
  • Advancing Change Objective 3 - Administrative reform and renewal
  • Advancing Change Objective 4 - Transparent management for results

  
  

• Compliance
  
• Exhibit D

• Customs Services
• Exhibit E

• Tax Services
• Exhibit F

• Benefit Programs and Other Services
• Exhibit G

• Appeals
• Exhibit H

• Corporate Management and Direction
• Exhibit I

• Conclusion

• Concluding Remarks by the Commissioner
• Board of Management
• Organizational Structure (PDF)

Date modified:

2002-03-21