Strategic Framework (cont'd)

Exhibit B - Innovation Outcome Statement

Mission:

To promote compliance with tax, trade, and border legislation and regulations, thereby contributing to the economic and social well-being of Canadians

Strategic outcome:

CCRA is a leading-edge service organization

Anticipated result:

Client-centred service delivery is enhanced through effective and timely implementation of the CCRA's innovation agenda

As demonstrated by:

• Steadily increasing approval rates of Canadians in areas requiring improvement, as measured through the CCRA's baseline surveys
• Expanded use of electronic service delivery across business lines and in particular, fulfillment of our Government On-line commitments in keeping with government-wide objectives and time frames
• Increased number of service delivery agreements, and closer partnerships with the provinces and territories
• Improvements in meeting established service standards combined with the development and implementation of new standards across all business lines
• Major reform of and improvements to the human resources management system through full implementation of all major components of the new HR regime by 2005
• Over $34 million savings from administrative reform and renewal and related initiatives over the period 2002-2003 to 2004-2005
• Implementation of a series of innovative and flexible financial and administrative approaches and practices that will yield productivity improvements, support improved services and decision-making, and meet the requirements of modern comptrollership
• An increasingly evident orientation towards results-based management as reflected in our governance regime, management approaches and performance measurement frameworks

Date modified:

2002-03-21