Summary of the Corporate Business Plan 2002-2003 to 2004-2005

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Strategic Framework (cont'd)

Exhibit A - Strategic Framework: Planning and Reporting

TO REALIZE OUR:


MISSION:
To promote compliance with Canada's tax, trade, and border legislation and regulations through communication, quality service, and responsible enforcement, thereby contributing to the economic and social well-being of Canadians

VISION:
To be recognized and respected by clients for our integrity, fairness, and innovation in administering high-quality, yet affordable, programs. To encourage new inter-governmental and international partnerships fostering greater government efficiency and a stronger economic union

WE ARE GUIDED BY:



Six Strategic Goals
  • Quality Services and Client Communications
  • Fair Administration
  • Knowledgeable and Skilled People
  • Responsible Enforcement and Border Protection
  • Simple and Efficient Processes
  • Effective Management and Corporate Services



IN ORDER TO ACHIEVE:



Two Strategic Outcomes


Compliance: Canadians comply with tax, trade, and border legislation

Innovation: CCRA is a leading-edge service organization



WE WILL BE SUCCESSFUL IF:



Intermediate level outcomes



Business Lines Intermediate level outcomes
1. Tax Services
  • Canadians pay their fair share of taxes
  • The tax base is protected
2. Customs Services
  • Canadians' health, safety, security and business interests are protected, and Canada's economic growth is supported, through responsible border and trade management
3. Benefit Programs & Other Services
  • Provinces/territories and other government departments rely on the CCRA as a key service provider
  • Canadians receive their rightful share of entitlements
4. Appeals
  • Canadians receive an impartial and timely review of contested decisions through our redress system
5. Corporate Management & Direction
  • Modern and innovative management approaches are introduced to maximize performance of our business services and operations
WORK WILL BE FOCUSSED AROUND:



Core Objectives Change Objectives
  • Accessible, responsive and reliable services and clear informative communications
  • Fair, responsible and effective enforcement programs
  • Diligent and consistent application of the principle of fairness
  • Minimized administrative costs and compliance burden to our clients
  • Employees with the knowledge, skills and organizational support to work effectively
  • Responsive, integrated and affordable corporate policies, systems and processes
  1. Transformation of Our Core Business
  2. Human Resources Reform and Renewal
  3. Administrative Reform and Renewal
  4. Transparent Management for Results

AND OUR PERFORMANCE WILL BE MEASURED USING THE BALANCED SCORECARD AND OTHER REPORTING MECHANISMS

Date modified:
2002-03-21