Strategic Framework

Our previous business plan launched an ambitious change agenda to take full advantage of agency status. This business plan for the period 2002-2003 to 2004-2005 builds on that change agenda, placing a stronger emphasis on the results we will deliver for Canadians. This plan also addresses operational areas that require further improvement, as identified in our reporting process. The CCRA's first-ever Annual Report was tabled in Parliament in November 2001, underscoring our commitment to be open about accomplishments and areas for improvement.

We will fulfill our commitment to openness on an ongoing basis, as we report to Parliament and to Canadians through subsequent annual reports. Accountability mechanisms, such as executive performance agreements, will help us monitor progress against the plan. Progress in achieving our objectives will also be monitored on a regular basis by the CCRA's Board of Management and Agency Management Committee. As an added measure, a parliamentary review of our performance will be conducted after five years of agency operations.

Innovation and compliance are the two key outcomes on which this business plan is structured. They represent the ultimate results we seek as an organization.

The strategic framework that we use to plan and report is shown in Exhibit A. This framework consists of our mission, vision, and supporting strategic goals, all of which are long-standing elements of the foundation on which we have built our planning and reporting approach. But the framework also captures more recently established outcomes as identified in our 2000-2001 Annual Report. Innovation and compliance are the two key outcomes on which this business plan is structured. They represent the ultimate results we seek as an organization.

Innovation is at the heart of our change agenda. As shown in Exhibit B, client-centered service delivery is the result we anticipate from our innovation work. We also set out in this exhibit the factors that will demonstrate whether we have successfully achieved this result. Compliance with Canadian tax, trade, and border legislation is the outcome we seek in delivering our day-to-day business operations. The result we expect to achieve is high overall levels of compliance as detailed in Exhibit C. Also identified in Exhibit C are the factors that will demonstrate success in terms of filing, border, remittance, and reporting compliance.

Date modified:

2002-03-21