Compliance (cont'd)

Corporate Management and Direction

The expected outcome for Corporate Management and Direction is that performance of our business services and operations is maximized through modern and innovative management approaches.

Work in this business line involves developing the infrastructure of people, financial resources, information technology, and administrative systems we need to support effective and efficient program delivery. It also complements the work of other business lines in managing the compliance continuum in areas such as information technology (IT), systems security, financial reporting, and responding to requests under the Access to Information Act. Increasingly, Corporate Management and Direction is providing a focal point for capitalizing on the CCRA's new flexibilities and accountabilities.

Work in this business line involves developing the infrastructure of people, financial resources, information technology and administrative systems we need to support effective and efficient program delivery.

Over the planning period, we will increase our efforts to raise internal awareness of the Access to Information and Privacy program (ATIP), to continue improving the average turnaround time for processing access requests, and to reduce complaints to the Information Commissioner. An indicator of our success will be an improvement in the performance rating we are assigned by the Information Commissioner.

We will also enhance our capacity to deposit all revenue streams within the 24-hour standard, and we will continue our work in implementing the CCRA's Sustainable Development Strategy: 2001 to 2004, guided by key measurement criteria relating to paper, energy and emission reductions.

Of critical importance to both the successful completion of the CCRA's change agenda and improving the efficiency and effectiveness of our day-to-day business operations is the continued implementation of the CCRA's IT Strategy Framework. In the coming three years, we will focus on the following four key IT initiatives and projects:

• Service Availability and Improvement - to bring our physical data centres and hardware/software in line with continuous service availability (every day and all day).
  
  
• Data Centre Recoverability - to deliver improved capabilities to recover data centres and core services in the event of a major disaster.
  
  
• Electronic Commerce Infrastructure - to support and keep pace with the growth in e-business, as described in the Innovation section of this document.
  
  
• Business Intelligence/Decision Support - to deliver a common corporate framework for the management and storage of high-quality data central to the effective planning and management of program delivery.

As Exhibit I illustrates, the success criteria established to deliver the anticipated results for this business line reflect a strong commitment to continuous improvement. We will continue to refine the success criteria to add clarity and precision. Meeting these criteria will contribute to a secure basis for the further implementation of modern and innovative management approaches.

Date modified:

2002-03-21