Conclusion

In the Compliance chapter of this plan, we describe the body of work we will pursue in relation to our core operations, including criteria we have set to help measure our performance. This relates to our aim of having Canadians comply with tax, trade, and border legislation and regulations, thereby contributing to the economic and social well being of Canadians.

The chapter, Innovation, speaks to our change agenda and the program of innovation we are following to improve the service we deliver to Canadians. Here, we are guided by our four change objectives:
1) transformation of our core business;
2) human resources reform and renewal;
3) administrative reform and renewal; and
4) transparent management for results.
These link to our aim of positioning the CCRA as a leading-edge service organization.

There is a strong link between the projects and initiatives that make up our innovation agenda and the ongoing day-to-day operations of the CCRA. As the projects unfold, their results influence and are integrated into the core operations of the organization. In this way, the CCRA is able to leverage the return on our innovation investment to ensure high levels of overall compliance across our business lines.

It is our belief that this approach, identifying strategic change through innovative projects and initiatives and integrating the results from those efforts into our core operations, will help establish the CCRA as an organization that is striving for continuous learning and improvement.

Date modified:

2002-03-21