Compliance (cont'd)

Exhibit D

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Four of our five business lines - Customs Services, Tax Services, Benefit Programs and Other Services, and Appeals - directly involve managing the compliance continuum. The fifth, Corporate Management and Direction, concentrates on the internal capacities and the resources we need to meet our mission and assess and improve our performance. In each of these business lines, we have identified one or more outcomes that support the maintenance of high compliance levels. We have also outlined, by business line, the priorities that are being pursued to deliver on these outcomes, along with the anticipated results and success criteria that we will use to assess our performance. A top priority across all our business lines is to refine the criteria used to assess performance, bringing to them greater precision and a strong outcome focus.

Date modified:

2002-03-21