Summary of the Corporate Business Plan 2002-2003 to 2004-2005

Source URL

We do not guarantee the accuracy of this copy of the CRA website.

Expected outcome - Canadians receive their rightful share of entitlements

Anticipated Results	Success Criteria
Program communication and delivery is fair and responsive to recipients' needs	Answer 40% to 60% of all telephone enquiries on the first attempt
Entitled recipients receive accurate and timely payment and credits	Process 98% of CCTB applications by the end of the second month after receipt Process 98% of benefit client adjustments reliably within 20 working days Process 85% of CPP/EI rulings within 15 days for cases pending and 31 days for cases non-pending Complete Pensionable and Insurable Earnings Review (PIER) requests within 90 days of receipt and requests from the public within 31 days Use technology to expand validation programs for risk management

Anticipated Results

Success Criteria

Program communication and delivery is fair and responsive to recipients' needs

Entitled recipients receive accurate and timely payment and credits

Process 98% of CCTB applications by the end of the second month after receipt
Process 98% of benefit client adjustments reliably within 20 working days
Process 85% of CPP/EI rulings within 15 days for cases pending and 31 days for cases non-pending
Complete Pensionable and Insurable Earnings Review (PIER) requests within 90 days of receipt and requests from the public within 31 days
Use technology to expand validation programs for risk management