Summary of the Corporate Business Plan

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http://www.cra-arc.gc.ca/gncy/bsnss_plns/2001/drctn_txt-eng.html

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Our Strategic Direction 2001-2002 to 2003-2004

Context for our strategic direction

Strategic foundation

Mission

To promote compliance with Canada's tax, trade, and border legislation and regulations through communication, quality service, and responsible enforcement, thereby contributing to the economic and social well-being of Canadians.

Vision

To be recognized and respected by clients for our integrity, fairness, and innovation in administering high quality, yet affordable programs.

To encourage new inter-governmental and international partnerships fostering greater government efficiency and a stronger economic union.

Values

  • respect
  • integrity
  • co-operation
  • professionalism



Business Goals
Strategic goals Business lines Change objectives

Quality services and client communication

Responsible enforcement and border protection

Fair administration

Simple and efficient processes

1. Tax services

2. Benefit programs and other services

3. Customs services

4. Appeals

1. Transformation of our core business



Enabling Goals
Strategic goals Business lines Change objectives

Knowledgeable and skilled people

Effective management and corporate services

5. Corporate management and direction

2. Human resources reform and renewal

3. Administrative reform and renewal

4.Transparent management for results
Date modified:
2002-01-04