Does the Agency have an approved service strategy and an inventory of its services?
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- CRA Service Strategy was approved by the Board on December 9, 2008, and will be implemented over a three-year period, beginning April 1, 2009.
- Performance against objectives and the status of key activities by initiative will be reported annually, and the Service Strategy will feed into both the CBP and the CRA annual report.
- The Service Strategy was preceded by the CRA Service Inventory—a high-level snapshot of current CRA services, channels, and taxpayer segments.
- Corporate oversight and management of services and service priorities is provided through corporate committees. Specifically, the OPC oversees the program development and delivery of the Agency's core business of tax and benefit administration. The SDC may also be consulted in early stages of initiatives or transformations, and RIMC is responsible for oversight of large projects.
- The Director General Service Committee (DGSC) is mandated to guide and advise on the development and implementation of CRA enterprise-level service priorities, objectives, and strategies, and thus plays a leadership role in the horizontal management of service issues for the Agency.
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- Board minutes for September 2007 and December 2008
- SDC minutes for September and December 2008
- CRA Service Strategy (December 2008)
- CRA Service Inventory (September 2007)
- DGSC Terms of Reference
- DGSC Records of Discussion for May, June, July, September, and October 2008
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