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• T.I.P.S.
• Your opinion counts!

A

• A cting services rendered in Canada
• Amounts paid in foreign funds
• Amounts that are not taxed
• Annuity payments

B

• Bank accounts
• Bursaries
• Buying a house

C

• Canada Child Tax Benefit (CCTB)
• Canada Savings Bonds
• Changing your return
• Child support
  • received
  • paid
• Clergy residence deduction
• Commission income
• Common-law partner - defined
• Contacting us

D

• Death benefits (other than Canada Pension Plan or Quebec
  Pension Plan death benefits)
• Deceased persons, filing for
• Deemed non-resident
• Deemed resident of Canada
• Dependants, non-resident - non-refundable tax credits
• Depletion allowances
• Direct deposit
• Disability amount
• Disagreeing with your assessment
• Due date for returns

E

• Electing under section 217
• Electing under section 216.1
• Elections Canada
• Emergency volunteers
• Employment Insurance - repaying benefits

F

• Federal logging tax credit
• Fellowships
• Filing a return
  • due date
  • for deceased persons
  • for previous years
  • requirements
• Foreign income and property

G

• Goods and services tax/harmonized sales tax (GST/HST)
  • credit
  • rebate, inclusion in income
• Guaranteed investment certificates (GICs)

H

• H ome buyers' amount
• Home Buyers' Plan
  • designating repayments
  • inclusion in income
• Home renovation expenses
• Hours of service

I

• Identification
• Income amounts paid back
• Income-maintenance insurance plans
• Instalments
• Insurance policies
  • income received
  • loan interest paid
• Interest on balances owing
• Interest on refunds
  • deduction for repaying
  • received as income
  • when do we pay?
• Internet access

L

• Legal fees
• Lifelong learning plan
  • designating repayments
  • inclusion in income
• Loans and transfers of property
• Losses
  • non-capital - other years
  • business investment
• Lump-sum payment income
  • retroactive
  • benefits from CPP or QPP
  • from pensions and deferred profit-sharing plans

M

• Marital status
• Minimum tax
  • carryover
• Moving - advising us
• Mutual funds
• My Account

N

• Net world income - spouse or common-law partner
• Non-resident dependants
• Non-residents of Canada
• Non-resident trusts - beneficiaries, loans, transfers

O

• Objections
• Old Age Security - repaying benefits

P

• Penalties
• Pension income splitting
  • eligible pension income
  • inclusion in Pension Transferee's income - elected split pension amount
  • RRSP annuity payments
  • deduction for Pensioner - elected split pension amount
• Pensions from a foreign country
• Personal label
• Personal tax information, requesting
• Post-dated cheques, paying your taxes with
• Previous years, filing for

R

• Refunds
• Registered disability savings plans (RDSP)
• Registered education savings plan
• Registered retirement income fund (RRIF) income
• Registered retirement savings plans (RRSPs) for spouse or common-law partner
• Repaying amounts included in income
• Representatives
• Research grants
• Residential ties
• Resource expenses
• Retiring allowances (severance pay)
• Return due date

S

• Safety deposit box charges
• Schedule 7, instructions for completing
• Schedule A, Statement of World Income
• Schedule B, Allowable Amount of Non-Refundable Tax Credits
• Schedule C, Election under Section 217 of the Income Tax Act
  • Step 3 and Step 6 - completing part 1, part 2, and part 3
  • to calculate section 217 tax adjustment
  • schedules to be completed by non-resident electing under section 217
• Scholarships
• Section 217 eligible income
• Security option benefits
• Service complaint process
• Severance pay
• Social insurance number
• Split income of a child under 18
• Spouse - defined
• Surtax for non-residents and deemed residents of Canada

T

• Tax package
  • how to get one
  • which one to use
• Tax shelters
• Term deposits
• Tips income
• Treasury bills (T-bills)

U

• United States Social Security benefits
  • included in pension income
  • exemption under Canada-U.S. tax treaty
• Universal Child Care Benefit (UCCB)
  • application
  • inclusion in income
• Universal Child Care Benefit repayment

V

• Voluntary disclosures

W

• Wage-loss replacement plans
• War veterans allowances and pensions
• Working Income Tax Benefit (WITB)
• Working Income Tax Benefit (WITB) advance payments

T.I.P.S. (Tax Information Phone Service)

Use our automated T.I.P.S. by calling 1-800-267-6999 (for calls within Canada and the United States).

Services	Available dates
Telerefund - find out the status of your refund for 2009.	all year	press "1"
Goods and services tax/harmonized sales tax (GST/HST) credit - find out if you are eligible for the credit and the date you can expect to receive the next payment.	three weeks before through two and a half weeks after each payment is issued	press "2"
Canada Child Tax Benefit (CCTB) - find out if you are eligible for the CCTB and the date you can expect to receive the next payment.	one week before through one week after each payment is issued	press "3" and then "1"
Universal Child Care Benefit (UCCB) - find out if you are eligible for the UCCB and the date you can expect to receive the next payment.	one week before through two weeks after each payment is issued	press "3" and then "2"
RRSP deduction limit - find out the maximum amount you can deduct on your return for 2009.	mid-September to the end of April	press "4" and then "1"
Info-Tax - get tax information for deemed residents and non-residents of Canada.	seven days a week, mid-January to the end of December	press "4" and then "2"
Bulletin Board - get recent tax and benefit information that may be of interest to you.	seven days a week, year-round	press "4" and then "3"
Business Information - get tax information relating to operating a business.	seven days a week, year-round	press "5"
Tax-Free Savings Account (TFSA) contribution limit - find out the maximum amount you can contribute to your TFSA for 2010.	July 1 to December 31	press "6" and then "1"

To get information from Telerefund, GST/HST credit , CCTB, UCCB, TFSA, or RRSP deduction limit, you will have to give us your social insurance number, your month and year of birth, and:

• if you contact us before May 1, the amount you entered on line 150 of your return for 2008; or
• if you contact us on or after May 1, the amount you entered on line 150 of your return for 2009.

List of Info-Tax message numbers and topics

• 104 - Other employment income
• 117 - UCCB
• 121 - Interest and other investment income
• 126 - Rental income
• 127 - Taxable capital gains
• 128 - Support payments received
• 130 - Other income
• 147 - Non-taxable income
• 208 - RRSP deduction
• 214 - Child care expenses
• 215 - Disability supports deduction
• 219 - Moving expenses
• 220 - Support payments made
• 221 - Carrying charges and interest expenses
• 229 - Other employment expenses
• 232 - Other deductions
• 254 - Capital gains deduction
• 255 - Northern residents deductions
• 301 - Age amount
• 303 - Spouse or common-law partner amount
• 305 - Amount for an eligible dependant
• 306 - Amount for infirm dependants 18 years of age or older
• 314 - Pension income amount
• 315 - Caregiver amount
• 316 - Disability amount (for self)
• 319 - Interest paid on your student loans
• 323 - Tuition, education, and textbook amounts
• 324 - Tuition, education, and textbook amounts transferred from a child
• 326 - Amounts transferred from your spouse or common-law partner
• 330 - Medical expenses for self, spouse or common-law partner, and your dependent children born in 1992 or later
• 349 - Donations and gifts
• 363 - Canada employment amount
• 364 - Public transit amount
• 365 - Children's fitness amount
• 367 - Amount for children born in 1992 or later
• 400 - GST/HST credit
• 500 - CCTB, UCCB
• 602 - Filing or making changes to a previous year's return
• 603 - Your appeal rights
• 604 - Voluntary disclosures
• 605 - Authorizing representatives
• 606 - Refunds
• 607 - Working Income Tax Benefit
• 609 - Exchange rates
• 610 - Do you have to file a return?
• 611 - Missing information
• 612 - Tax-Free Savings Account
• 630 - Enhanced income tax services
• 631 - Services for persons with disabilities
• 655 - Home Buyers' Plan
• 702 - Instalment information
• 703 - Payment arrangements
• 710 - Refund, interest, and penalties
• 882 - Direct deposit
• 883 - Problem Resolution Program
• 899 - Info-Tax survey
• 999 - Main menu

International Tax Services Office

International Tax Services Office
Canada Revenue Agency
2204 Walkley Road
Ottawa ON K1A 1A8
CANADA

Regular hours of service

Monday to Friday (holidays excluded)
8:15 a.m. to 5:00 p.m. (Eastern Time)

Extended hours of telephone service

From mid-February through the end of April
Monday to Thursday (holidays excluded): 8:15 a.m. to 9:00 p.m. (Eastern Time)
Friday (holidays excluded) 8:15 a.m. to 5:00 p.m. (Eastern Time)

Calls from Canada and the U.S.	1-800-267-5177
Calls from outside Canada and the U.S.	613-952-3741
Fax number	613-941-2505

We accept collect calls.

Your opinion counts!

If you have any comments or suggestions that could help us improve our publications, we would like to hear from you. Please send your comments to:

Taxpayer Services Directorate
Canada Revenue Agency
750 Heron Road
Ottawa ON K1A 0L5
CANADA

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Date modified:

2010-01-05