Financial Institution GST/HST Annual Information Return

RC4419(E) Rev. 16

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Table of contents

• Is this guide for you?
  • GST/HST and Quebec
• What's new
• An overview
• Who has to file?
  • Listed financial institution
  • Selected listed financial institution
  • De minimis financial institution
• Filing instructions
  • Estimated amounts
• Penalties
• Part A – Information on the financial institution
• Part B – Supplies and other revenues
  • GST/HST collected and collectible
  • Supplies of financial services
  • Supplies other than financial services
  • Other revenues
  • Total supplies and other revenues made during the fiscal year
• Part C – Purchases and other expenditures
  • GST and federal part of HST paid or payable
  • Purchases of financial services
  • Purchases other than financial services
  • Other expenditures
  • Total purchases and other expenditures for the fiscal year
• Part D – Imports
  • Tax on imports
  • Value of imports
  • Totals
• Part E – Exported supplies
  • Financial services
  • Tangible personal property
  • Intangible personal property and services (other than financial services)
  • Totals
• Part F – Input tax credits
• Part G – Tax adjustments
  • Adjustments to be added to net tax
  • Adjustments to be deducted from net tax
• Part H – ITC allocation method(s) used during the fiscal year
  • Exclusive inputs
  • Excluded inputs (capital real property and capital personal property)
  • Residual inputs
  • Full (100%) ITC recovery
  • Prescribed percentage method(s)
  • Pre-approved method(s)
  • Direct attribution method(s)
  • Specified method(s)
  • Other method(s)
  • Totals
  • Have any of the allocation methods changed from the previous year?
• Part I – Change in use of capital property
  • Totals
• Part J – Election to deem certain supplies to be financial services
• Part K – Income allocation to various jurisdictions
• Part L – Certification
• Keeping records
• How do you change a return?
• Online services
  • GST/HST electronic filing and remitting
  • Handling business taxes online
  • Receiving your CRA mail online
  • Authorizing the withdrawal of a pre-determined amount from your bank account
  • Electronic payments
• For more information
  • What if you need help
  • Direct deposit
  • Forms and publications
  • Electronic mailing lists
  • Teletypewriter (TTY) users
  • GST/HST rulings and interpretations
  • Service complaints
  • Reprisal complaint
  • Tax information videos
  • Due dates
  • Cancel or waive penalties or interest

Is this guide for you?

Use this guide to help you complete Form GST111, Financial Institution GST/HST Annual Information Return, if you are a:

• listed financial institution;
• selected listed financial institution; or
• de minimis financial institution.

GST/HST and Quebec

In Quebec, Revenu Québec generally administers the GST/HST. If the physical location of your business is in Quebec, you have to file your returns with Revenu Québec using its forms, unless you are a person that is a selected listed financial institution (SLFI) for GST/HST or QST purposes or both. For more information, see the Revenu Québec publication IN-203-V, General Information Concerning the QST and the GST/HST, or call 1-800-567-4692.

Do not use this guide if you are an SLFI for GST/HST or QST purposes or both and you are a registrant for QST purposes. For more information, see Guide RC7291, GST/HST and QST Annual Information Return for Selected Listed Financial Institution, or call 1-855-666-5166.

What's new

We list the major changes below. This guide contains information based on the Excise Tax Act and Regulations. For more information on these and other changes, see the areas outlined in colour in this guide.

De minimis financial institutions

Under changes to the Excise Tax Act, certain types of interest income will be excluded from the calculation of the $1 million threshold for being considered a financial institution under paragraph 149(1)(c). For more information, see De minimis financial institution.

An overview

Financial institutions often provide a wide range of services. In addition to tax-exempt financial services, a significant number also engage in taxable activities, both in Canada and internationally. A financial institution that is a registrant must generally file Form GST34-2, Goods and Services Tax/Harmonized Sales Tax (GST/HST) Return for Registrants and in some cases may file Form GST494, Goods and Services Tax/Harmonized Sales Tax Final Return for Selected Listed Financial Institutions.

To provide the information summarized on Form GST34-2 or Form GST494, financial institutions have to do a variety of calculations. One of the purposes of Form GST111, Financial Institution GST/HST Annual Information Return, is to record the results of this analysis. This guide gives line-by-line instructions on how to complete Form GST111.

Participating province means a province that has harmonized its provincial sales tax with the GST to implement the harmonized sales tax (HST). Participating provinces include New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, and Prince Edward Island, but do not include the Nova Scotia offshore area or the Newfoundland offshore area except to the extent that offshore activities, as defined in subsection 123(1), are carried on in that area.

Who has to file?

A reporting institution has to complete Form GST111, Financial Institution GST/HST Annual Information Return.

Reporting institution means a person, other than a prescribed person or a person of a prescribed class, that:

• is a financial institution, under section 149, at any time in the fiscal year;
• is a registrant at any time in the fiscal year; and
• the total of all amounts each of which is an amount included in computing, for the purposes of the Income Tax Act, the person’s income, or, if the person is an individual, the person’s income from a business, for the person’s last taxation year that ends in the fiscal year, exceeds the amount determined by the following formula:

$1 million × A/365

(where A equals the number of days in the taxation year).

For purposes of determining whether a financial institution is a reporting institution, a person that is a selected listed financial institution (SLFI) would be a prescribed person and therefore not a reporting institution and not required to complete Form GST111, Financial Institution GST/HST Annual Information Return if the person is:

• a segregated fund of an insurer, as referred to in subparagraph 149(1)(a)(vi); or
• an investment plan, as referred to in subparagraph 149(1)(a)(ix) other than a trust governed by a registered retirement savings plans (RRSP), a registered retirement income fund (RRIF), or a registered education savings plan (RESP).

At this time, there are no other prescribed persons or persons of a prescribed class.

Registrant means a person who is registered or who is required to be registered for the GST/HST.

Listed financial institution

You are a listed financial institution throughout your taxation year if at any time in the particular year, you are a person referred to in any of subparagraphs 149(1)(a)(i) through (xi).

Examples of listed financial institutions include:

• a bank;
• a corporation that is authorized to carry on in Canada the business of offering to the public its services as a trustee;
• a person whose principal business is as a trader or dealer in, or as a broker or salesperson of, financial instruments or money;
• a credit union;
• an insurer;
• a segregated fund of an insurer;
• the Canada Deposit Insurance Corporation;
• a person whose principal business is the lending of money;
• an investment plan;
• a tax discounter; and
• a corporation that is considered to be a financial institution because it has an election under section 150 in effect to have certain supplies deemed to be exempt supplies of financial services.

For more information, see GST/HST Memorandum 17.6, Definition of ''Listed Financial Institution''.

Selected listed financial institution

In general terms, you would be considered to be a selected listed financial institution (SLFI) for GST/HST purposes under subsection 225.2(1) throughout a reporting period in a fiscal year that ends in your taxation year if you satisfy the following two conditions:

• you are a listed financial institution described in any of subparagraphs 149(1)(a)(i) to (x) at any time in your taxation year; and
• you have a permanent establishment in a participating province and a permanent establishment in any other province, at any time during your taxation year.

A person who is only a listed financial institution under subparagraph 149(1)(a)(xi) because of an election under section 150, is not an SLFI.

De minimis financial institution

You are considered to be a de minimis financial institution if you meet the criteria in paragraphs 149(1)(b) or 149(1)(c), discussed below.

For more information, see GST/HST Memorandum 17.7, De Minimis Financial Institutions.

Paragraph 149(1)(b)

Under paragraph 149(1)(b), you are generally considered to be a financial institution throughout your taxation year if your financial revenue in your immediately preceding taxation year is more than 10% of your total revenues (other than certain revenue, including revenue from sales of capital property) in that year and is more than $10 million.

Financial revenue generally includes interest, dividends, or a separate fee or charge for a financial service that is included in computing the person's income for purposes of the Income Tax Act. However, it does not include interest or dividends from a related corporation, a dividend in kind or a patronage dividend, or a separate fee for a zero-rated supply of a precious metal.

For example, a holding company may be considered a financial institution if it earns financial revenues, such as dividends, from an unrelated corporation for its previous taxation year to the extent that it meets the thresholds mentioned above.

Paragraph 149(1)(c)

Under paragraph 149(1)(c), you are generally considered to be a financial institution if your income for purposes of the Income Tax Act from interest or separate fees related to credit or charge cards you issue, or related to loans, advances, or credit you grant, was more than $1 million in your immediately preceding taxation year.

For the purpose of this de minimis test, penalties levied by a vendor for late payment of an account receivable generated in the normal course of the vendor's business would not be considered to be a fee for the provision of credit.

In addition, interest from a related corporation is not included in this total.

For taxation years beginning after March 21, 2016, interest from certain deposits of money held by certain entities (for example a bank or a credit union) in the usual course of the deposit taking activity of that entity (where the entity is required to pay the money in 364 days or less) is excluded when determining whether a person exceeds the $1 million de minimis threshold.

Filing instructions

Although you may file your GST/HST returns more frequently, you must file Form GST111 once per fiscal year, within six months of the end of your fiscal year.

The following sections contain detailed explanations of the information that you have to enter on each line of Form GST111.

Where applicable you should report worldwide amounts on this form. For example, a non-resident financial institution would report worldwide amounts and not just amounts related to its Canadian branch, when completing this form.

Enter a zero if the amount for a line on Form GST111 is nil or the line does not apply to you. Do not leave lines blank.

Estimated amounts

You may enter a reasonable estimate of an amount for certain lines, where indicated, where the amount is not reasonably ascertainable. This guide contains information about the lines you may be able to complete using estimates.

If the amount you enter on a line is an estimated amount, you have to tick the grey box beside the line number.

Penalties

In addition to any other penalty that may apply, every reporting institution that fails to report an amount when and as required, or that misstates such an amount in Form GST111, will be liable for penalties. Penalties may also apply if a reporting institution fails to provide reasonable estimates of certain amounts for which estimates can be provided. Penalties for non-compliance will accumulate and can be as much as $1,000 for each failure (in other words, each line mentioned for the first and second penalty) unless due diligence was exercised in attempting to report that amount.

The first penalty, which is under subsection 284.1(1), may apply to amounts required to be reported on the following lines:

• 0500 (Part B);
• 2400-2470, 2480–2483, 2841-2843, 2845-2847, 2853, 2858, and 2859 (Part D);
• 4500 and 4600 (Part F);
• 5500-5540 and 5600-5630 (Part G);
• 6200-6230, 6340, 6350, 6400-6450, 6540, 6610-6630, 6650, and 6700-6750 (Part H);
• 7500-7540 and 7600-7640 (Part I).

The penalty is equal to the lesser of $1,000 and 1% of the absolute value of the difference between the amount and:

• if the reporting institution failed to report the amount when and as required, zero; or
• if the reporting institution misstated the amount, the amount reported by the reporting institution on the information return.

The second penalty, which is under subsection 284.1(2), may apply to amounts required to be reported on the following lines:

• 0600, 0610, 0700-0730, 0750, and 0800 (Part B);
• 1500, 1600, 1700, 1710, 1730, and 1800 (Part C);
• 2500-2520, 2600-2620, 2700-2720, and 2800-2820 (Part D);
• 3500-3520, 3600-3620, and 3700-3720 (Part E);
• 8500, 8510, 8600, and 8610 (Part J).

The penalty is equal to the lesser of $1,000 and 1% of the total of:

• all amounts that became collectible or was collected by the reporting institution, as or on account of the GST/HST in a reporting period in the fiscal year; and
• all amounts that the reporting institution claimed as an input tax credit in a GST/HST return filed by the reporting institution for a reporting period in the fiscal year.

Part A – Information on the financial institution

Enter the identification information requested, such as the name of the financial institution and the Business Number. You also have to include your fiscal year and information about the contact person.

Each year that you complete Form GST111, you have to enter your type of financial institution and your business type (for example, bank, insurer, and credit union).

You also have to enter a description of your major business activities. This information is useful to determine which industry classification the financial institution belongs to. For example, this information is used to clarify which industry group a financial institution belongs to under the North American Industry Classification System (NAICS).

If this is the second or subsequent filing of Form GST111 for the financial institution and your major business activity has not changed since your last filing, you can write "no change since last filing" in the space provided.

Part B – Supplies and other revenues

Enter an amount on each of lines 0500 through 0900. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. If an amount is not reasonably ascertainable, you may use a reasonable estimate of the amount on lines 0600, 0610, 0700 0730, 0750, and 0800 by ticking the grey box beside each line number (for example, you may use amounts you reported in the General Index of Financial Information [GIFI]).

GST/HST collected and collectible

Line 0500

Enter the total amount of the GST/HST collected or collectible during the fiscal year. For example, this amount would include the GST/HST that you are deemed to have collected and the GST/HST you are required to collect on any taxable sale of real property, or capital assets.

This amount should equal the total of all amounts you have entered on line 103 of your GST/HST return(s) for the fiscal year.

Supplies of financial services

The term financial service is defined in subsection 123(1) and includes a broad range of transactions related to financial instruments and money.

Line 0600

Enter the total amount of exempt supplies of financial services made during the fiscal year.

You should base this amount on revenues reported for income tax purposes that are attributable to your exempt supplies of financial services.

A supply deemed under subsection 150(1) to be a supply of a financial service is exempt and should be included on line 0600. See the next section for more information.

Election under subsection 150(1)

Subject to certain exceptions, subsection 150(1) entitles two corporations that are members of a closely related group that includes a listed financial institution to make an election to treat every taxable supply between them of property by way of lease, licence, or similar arrangement, or of a service that is made while the election is in effect, as an exempt supply of a financial service.

A corporation that has this election in effect would have filed Form GST27, Election or Revocation of an Election to Deem Certain Supplies to be Financial Services for GST/HST purposes.

For more information, see GST/HST Memorandum 17.14, Election for Exempt Supplies.

Line 0610

Enter the total amount of zero-rated supplies of financial services made during the fiscal year.

You should base this amount on revenues reported for income tax purposes that are attributable to your zero-rated supplies of financial services. Supplies of financial services may be zero-rated under sections 1, 2, or 3 of Part IX of Schedule VI.

Supplies of financial services that may be zero-rated include:

• certain financial services when supplied by a financial institution to a non-resident person;
• financial services that relate to certain insurance policies when provided by the insurer that issued the insurance policy; and
• sales of precious metals by a refiner or a person on whose behalf the precious metals were refined.

For more information, see GST/HST Memorandum 17.2, Products and Services of a Deposit-Taking Financial Institution.

Line 0620

Add lines 0600 and 0610, and enter the total on line 0620. It is recognized that this total may include estimated amounts.

Supplies other than financial services

Line 0700

Enter the total amount of zero-rated supplies, other than financial services, made during the fiscal year. Do not include provincial sales tax.

Supplies other than financial services may be zero-rated under any Part of Schedule VI, other than Part IX of Schedule VI which applies only to financial services. For example, exports of certain property or services may be zero-rated under Part V of Schedule VI.

For more information, see GST/HST Memorandum 4.5.2, Exports – Tangible Personal Property, and GST/HST Memorandum 4.5.3, Exports – Services and Intellectual Property.

Line 0710

Enter the total amount of exempt supplies, other than financial services, made during the fiscal year. Do not include provincial sales tax.

Supplies other than financial services may be exempt under any Part of Schedule V, other than Part VII of Schedule V which applies only to financial services.

Lines 0720 to 0740

Enter on line 0740 the total amount of taxable supplies subject to the GST/HST (other than zero-rated supplies) made during the fiscal year. Do not include the GST/HST or provincial sales tax.

Provide a breakdown of your total amount of taxable supplies on line 0740 as explained below:

On line 0720, enter the total amount of taxable supplies (other than zero-rated supplies) subject to the GST made during the fiscal year. Do not include the GST or provincial sales tax.

On line 0730, enter the total amount of taxable supplies (other than zero-rated supplies) subject to the HST made during the fiscal year. Do not include the HST.

You may enter estimates on lines 0720 or 0730 if these amounts are not reasonably ascertainable. However, the total of these two lines must equal the amount entered on line 0740.

Line 0750

Enter the total amount of supplies, other than financial services, made during the fiscal year, which have not been entered on lines 0700 to 0730. Do not include provincial sales tax.

For example, line 0750 would include the amount you received from a supply made outside Canada and from the disposition of property that, before the disposition, was used exclusively in non-commercial activities.

Line 0760

Add lines 0700, 0710, 0740, and 0750, and enter the total on line 0760. It is recognized that this total may include estimated amounts.

Other revenues

Line 0800

Enter the total amount of other revenues that were not consideration for a supply (including amounts of other revenues from outside Canada), specify their sources, and provide a description.

Include revenue you received from grants, subsidies, or damage payments where those payments were not consideration for a supply. Also, include natural resource royalties you received that are deemed not to be consideration for a supply. If you are a co-venturer in a joint venture, revenues received from the operator of the joint venture (where an election under section 273 is in effect) would also generally be included.

Total supplies and other revenues made during the fiscal year

Line 0900

Add lines 0620, 0760, and 0800, and enter the total on line 0900. It is recognized that this total may include estimated amounts.

Part C – Purchases and other expenditures

Enter an amount on each of lines 1500 through 1900. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. If an amount is not reasonably ascertainable, you may use a reasonable estimate of the amount on lines 1500-1710, 1730, and 1800 by ticking the grey box beside each line number (for example, you may use amounts you reported in the General Index of Financial Information [GIFI]).

GST and federal part of HST paid or payable

Line 1500

Enter the total amount of the GST and federal part of the HST that became payable or was paid without becoming payable by you during the fiscal year including amounts of deemed tax or self-assessed tax. This amount includes all GST paid or payable under Divisions II, III, and IV of the Excise Tax Act.

Purchases of financial services

Line 1600

Enter the total amount of exempt and zero-rated financial services you acquired during the fiscal year. You should base this amount on costs reported for income tax purposes that are attributable to your purchases of exempt and zero-rated supplies of financial services.

A purchase of a supply deemed under subsection 150(1) to be a supply of a financial service should be included on line 1600. See Line 0600 for more information on an election under subsection 150(1).

Purchases other than financial services

Lines 1700 to 1720

Enter the total amount of taxable purchases, including property acquired by way of lease, you made during the fiscal year, other than financial services, that were subject to GST/HST (exclude purchases of zero-rated supplies). For example, enter your purchases of capital property and office supplies. If you are an insurer, this amount would include taxable purchases of property or services acquired, imported or brought into a participating province exclusively and directly for consumption, use, or supply in the course of investigating, settling, or defending a claim arising under an insurance policy. Do not include GST/HST or provincial sales tax.

On line 1700, enter the total amount of taxable purchases subject to GST. Do not include the GST or provincial sales tax.

On line 1710, enter the total amount of taxable purchases subject to HST. Do not include the HST.

Add lines 1700 and 1710, and enter the total on line 1720. It is recognized that this total may include estimated amounts.

Line 1730

Enter the total amount of all purchases of supplies that you made during the fiscal year that are not financial services, and that were exempt, zero-rated, or non-taxable.

For example, include purchases of exempt supplies of building permits from a municipality, zero-rated supplies of international flights, non-taxable imported supplies and supplies outside Canada.

Do not include expenses you incurred during the fiscal year that were not consideration for a supply, such as amounts you paid as salaries or wages, grants, subsidies, or damage payments, or amounts you paid as natural resource royalties that were deemed not to be consideration for a supply. Include these other expenditures on line 1800.

Line 1740

Add lines 1720 and 1730, and enter the total on line 1740. It is recognized that this total may include estimated amounts.

Other expenditures

Line 1800

Enter the total amount of other expenditures and provide a description for each type or category of expense.

This amount includes expenses you incurred inside or outside Canada during the fiscal year that were not consideration for a supply, such as amounts you paid as salaries or wages, grants, subsidies, or damage payments. Also include on this line amounts paid as natural resource royalties that were deemed not to be consideration for a supply.

Total purchases and other expenditures for the fiscal year

Line 1900

Add lines 1600, 1740, and 1800, and enter the total on line 1900. It is recognized that this total may include estimated amounts.

Part D – Imports

The GST/HST applies not only to domestic purchases but also to imports. Imported goods are generally subject to the GST/HST unless identified in Schedule VII as non-taxable for GST/HST purposes.

Certain recipients of imported services and intangible personal property have to self-assess the tax.

Imported taxable supplies is defined in section 217 and includes, for example, taxable supplies (other than certain zero-rated supplies or prescribed supplies) of services and intangible personal property made outside Canada to a person who is resident in Canada, unless certain exclusions apply. One such exclusion is a supply of a service that is acquired for consumption, use, or supply, exclusively (in other words, 100% for a financial institution) in the course of commercial activities of the person, or activities that are engaged in exclusively outside Canada by the person and that is not part of a business or an adventure or concern in the nature of trade engaged in by the person in Canada.

In addition to self-assessing on imported taxable supplies, a financial institution that is also a qualifying taxpayer is required to self-assess under section 218.01 and subsection 218.1(1.2) (if applicable) for a specified year on the total of all amounts of qualifying consideration, or where an election under subsection 217.2(1) is in effect the total of internal and external charges.

For more information, see GST/HST Technical Information Bulletin B-095, The Self-assessment Provisions of Section 218.01 and Subsection 218.1(1.2) for Financial Institutions (Import Rules).

Specified year of a person for purpose of Division IV means:

• in the case of a person that is a taxpayer, within the meaning of that term in the Income Tax Act (ITA):
  • the taxation year of the person for the purposes of the ITA (other than an unincorporated person exempt because of subsection 149(1) of the ITA from tax under Part I of the ITA on all or part of the person's taxable income) as referred to in paragraph (a) of the definition of taxation year in subsection 123(1); or
  • where the person is a partnership described in subparagraph 249.1(1)(b)(ii) of the ITA, the fiscal period of the person's business determined under subsection 249.1(1) of the ITA as referred to in paragraph (b) of the definition of taxation year in subsection 123(1).
• in the case of a person that is a registrant but is not described in paragraph (a) or (b) of the definition "taxation year" in subsection 123(1) as referred to above, the fiscal year of the person; and
• in any other case, the calendar year.

Tax on imports

Enter an amount on each of lines 2400 through 2483. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. An estimated amount cannot be used for any of lines 2400 through 2483.

Line 2400

Enter the total amount of the GST, or the federal part of the HST, that became payable or that was paid without becoming payable for imported goods under section 212.

Section 212 requires every person who is liable under the Customs Act to pay duty on imported goods, or who would be so liable if the goods were subject to duty, to also pay tax at the rate of 5% on the value of the goods.

Line 2410

Enter the total amount of the GST, or the federal part of the HST, that became payable or that was paid without becoming payable for imported taxable supplies under section 218.

Section 218 requires every recipient of an imported taxable supply to pay tax at the rate of 5% on the value of the consideration for the supply. As a GST/HST registrant, you should use your regular GST/HST return to self assess the tax.

Line 2420

Enter the total amount of the GST that became payable on qualifying consideration under paragraph 218.01(b). This amount should be the amount of the GST that you self assessed on all amounts of qualifying consideration for the specified year and included on line 405 of your GST/HST return(s). The term "qualifying consideration" is defined in section 217.

Line 2430

Enter the total provincial part of the HST that became payable or that was paid without becoming payable on certain imported goods under section 212.1.

Section 212.1 generally requires every person who is a resident in a participating province and is liable under the Customs Act to pay duty on imported goods, or who would be liable if the goods were subject to duty, to also pay the provincial part of the HST on the value of the goods. Certain taxable goods are not subject to the provincial part of the HST upon importation including goods that are accounted for as commercial goods. "Commercial goods" are goods that are imported for sale or for any commercial, industrial, occupational, institutional or other like use.

Line 2440

Enter the total provincial part of the HST that became payable or that was paid without becoming payable on certain taxable imported goods under section 220.07.

For example, you may have to self-assess the provincial part of the HST if you bring commercial goods from a place outside Canada into a participating province.

This payment is in addition to the tax imposed by section 212.

Line 2450

Enter the total provincial part of the HST that became payable or that was paid without becoming payable for imported taxable supplies under subsection 218.1(1).

Line 2460

Enter the total provincial part of the HST that became payable on qualifying consideration under paragraph 218.1(1.2)(b).

Line 2470

Enter the total of any other amounts of the provincial part of the HST you had to self-assess. This would include the provincial part of the HST self-assessed under Division IV.1 other than under section 220.07, which is reported on line 2440.

Line 2480

Enter the total amount of the GST, or the federal part of the HST, that became payable or was paid without becoming payable for all internal charges under paragraph 218.01(a).

Internal charge

Internal charge for a specified year is an outlay or an expense incurred, between a qualifying establishment of a qualifying taxpayer in Canada and another qualifying establishment of the same qualifying taxpayer in another country. To determine if your expenses are internal charges, refer to subsection 217.1(4).

Line 2481

Enter the total amount of the GST, or the federal part of the HST, that became payable or was paid without becoming payable for all external charges under paragraph 218.01(a).

External charge

External charge for a specified year of a qualifying taxpayer is in respect of an outlay or expense described in any of paragraphs 217.1(2)(a) to (c). Refer to section 217 for the definition of external charge.

Line 2482

Enter the total provincial part of the HST that became payable or was paid without becoming payable for all internal charges under paragraph 218.1(1.2)(a).

Line 2483

Enter the total provincial part of the HST that became payable or was paid without becoming payable for all external charges under paragraph 218.1(1.2)(a).

Value of imports

Lines 2500 to through 2860

Enter an amount on each of lines 2500 through 2860. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. If an amount is not reasonably ascertainable, you may use a reasonable estimate of the amount on lines 2500-2520, 2600-2620, 2700-2720, and 2800-2820, by ticking the grey box beside each line number. Do not include the GST/HST or provincial sales tax.

Enter the total value of property and services that you imported into Canada during the fiscal year in the following categories:

• financial services;
• taxable goods;
• taxable supplies other than goods; and
• other inputs.

Enter the total of all amounts on lines 2841 to 2860 subject to self-assessment under section 218.01 relating to the tax for the specified year reported on lines 2420, 2480 or 2481 as applicable in the following categories:

• Element A of the qualifying consideration formula;
• Element B of the qualifying consideration formula;
• total qualifying consideration A minus B;
• internal charges; and
• external charges.

The amounts entered on lines 2500 to 2520 should be based on your costs reported for income tax purposes and attributable to imports of financial services.

Report the amounts from lines 2500 to 2930 based on the source of the import. The source must be identified as one of the following:

• head office or branches;
• related persons; or
• third parties.

Related persons

Persons are related to each other for these purposes if, by reason of subsections 251(2) to (6) of the Income Tax Act, they are related for the purposes of that Act.

In addition, a member of a partnership is deemed to be related to the partnership.

Third parties

Enter the value of property and services you imported into Canada during the fiscal year that do not belong under the other two categories.

Totals

Lines 2530, 2630, 2730, 2830, 2844, 2848, 2852, 2856, and 2860

Enter on lines 2530, 2630, 2730, 2830, 2844, 2848, 2852, 2856, and, 2860, the total of each row. It is recognized that these totals may include estimated amounts.

Lines 2841 to 2843 and 2845 to 2847

The amounts entered on lines 2841 to 2843 are the amounts for "Element A of the qualifying consideration formula." The amounts entered on lines 2845 to 2847 are the amounts for "Element B of the qualifying consideration formula." The amounts from Element B are subtracted from the amounts in Element A, and the results are entered on lines 2849 to 2851, "Total qualifying consideration A minus B." The amounts on lines 2849 to 2852 are added in the total of each column.

Lines 2900 to 2930

Enter on lines 2900 to 2930 the total of each column. It is recognized that these totals may include estimated amounts.

Do not include lines 2841, 2842, 2843, 2844, 2845, 2846, 2847, and 2848 in the calculation for any of the column totals. The amounts in the shaded area for Element A and Element B will not be used in the final total of the columns.

Part E – Exported supplies

Supplies of property or services may be zero-rated if exported from Canada. Zero-rated supplies of exported property and services are described in Schedule VI.

On lines 3500 to 3830, enter the total value of zero-rated exports of property and services during the fiscal year. The recipient of the export must be identified as one of the following:

• head office or branches;
• related persons; or
• third parties.

Enter an amount on each of lines 3500 through 3830. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. If an amount is not reasonably ascertainable, you may use a reasonable estimate of the amount on lines 3500-3520, 3600-3620, and 3700-3720, by ticking the grey box beside each line number.

Financial services

Lines 3500 to 3520

The amounts entered on lines 3500 to 3520 should be based on your revenues reported for income tax purposes and attributable to zero-rated exports of financial services.

Exported supplies of financial services made by a financial institution may be zero-rated under sections 1 or 2 of Part IX of Schedule VI.

Examples of exported supplies of financial services that may be zero-rated when they are made by a financial institution include:

• certain financial services when supplied to a non-resident person; and
• financial services that relate to certain insurance policies when provided by the insurer that issued the insurance policy.

For information, see GST/HST Memorandum 4.5.1, Exports – Determining Residence Status.

Tangible personal property

Lines 3600 to 3620

Part V of Schedule VI describes circumstances in which the supply of a good would be a zero-rated export.

For more information, see GST/HST Memorandum 4.5.2, Exports – Tangible Personal Property.

Intangible personal property and services (other than financial services)

Lines 3700 to 3720

Part V of Schedule VI describes circumstances in which supplies of intangible personal property and services would be zero-rated as exports.

For more information, see GST/HST Memorandum 4.5.3, Exports – Services and Intellectual Property.

Totals

Lines 3530, 3630, and 3730

Enter on lines 3530, 3630, and 3730 the total of each row. It is recognized that these totals may include estimated amounts.

Lines 3800 to 3830

Enter on lines 3800 to 3830 the total of each column. It is recognized that these totals may include estimated amounts.

Part F – Input tax credits (ITCs)

As a GST/HST registrant, you may be eligible to claim ITCs to recover the GST/HST payable, or paid without becoming payable, on inputs used to make taxable supplies for consideration. In general, you cannot claim ITCs to recover the GST/HST paid on inputs used to make exempt supplies.

Enter an amount on each line in Part F. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. Estimated amount cannot be used in Part F.

Lines 4500 to 4700

The ITCs you claim for a fiscal year may include amounts of the GST/HST that became payable or that were paid without becoming payable in a previous year.

On line 4500, enter the amount of ITCs you claimed for the GST/HST that became payable during the fiscal year without being paid before the fiscal year, or that was paid during the fiscal year without it becoming payable during the fiscal year.

On line 4600, enter the amount of ITCs you claimed in the fiscal year that relate to previous fiscal years.

Add lines 4500 and 4600, and enter the total on line 4700. This amount should equal the total of all ITC amounts you reported on line 106 of your GST/HST return(s) for the fiscal year.

Part G – Tax adjustments

Adjustments to be added to net tax

Enter the total amount of adjustments to be added to the amount of your net tax for the fiscal year.

Enter an amount on each line in Part G. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. Estimated amount cannot be used in Part G.

Line 5500

Enter the total of the GST/HST part of credit notes received and debit notes issued. Include adjustments for tax paid in error, price adjustments, and patronage dividends.

Line 5510

If you wrote off the GST/HST part of any bad debts in a previous return and then recovered all or some of those debts, enter the total amount of GST/HST you have recovered during the fiscal year based on the formula included in Guide RC4022, General Information for GST/HST Registrants.

Line 5520

If your lease payments for a passenger vehicle are more than the maximum lease costs that are deductible under the Income Tax Act, once a year you have to add back part of the ITCs you previously claimed for these payments. Enter the amount you have to add back on line 5520. For more information, see Guide RC4022, General Information for GST/HST Registrants.

Line 5530

If you have claimed 100% ITCs for food, beverage, and entertainment expenses during the year, once a year you generally have to add back 50% of those credits to the extent those expenses are not deductible under the Income Tax Act. Enter the amount you have to add back on line 5530. For more information, see Guide RC4022, General Information for GST/HST Registrants.

Line 5540

Enter the total amount of other adjustments to be added to your net tax during the fiscal year.

Line 5550

Add lines 5500 to 5540, and enter the total on line 5550.

This amount should equal the total amount of adjustments you reported on line 104 of your GST/HST return(s) for the fiscal year.

Adjustments to be deducted from net tax

Enter the total amount of adjustments to be deducted from the amount of your net tax for the fiscal year.

Line 5600

Enter the total of the GST/HST part of credit notes issued and debit notes received, including adjustments for tax paid in error (other than a rebate claimed under section 261), price adjustments, and patronage dividends.

Line 5610

If you previously accounted for the full amount of GST/HST on supplies that you made that resulted in bad debts, enter the GST/HST part of bad debts written off during the fiscal year.

Line 5620

Enter the total amount of adjustments for rebates paid or credited to buyers.

Line 5630

Enter the total amount of other adjustments to be deducted from your net tax during the fiscal year.

Line 5640

Add lines 5600 to 5630, and enter the total on line 5640.

This amount should equal the total amount of adjustments you reported on line 107 of your GST/HST return(s) for the fiscal year.

Part H – ITC allocation method(s) used during the fiscal year

You must enter an amount on each line in Part H if you have claimed any ITCs in the fiscal year. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. Estimated amounts cannot be used in Part H.

In general, when you acquire property or a service for consumption or use exclusively (in other words, 100%) in the course of making taxable supplies for consideration, you can claim a full (100%) ITC for the GST/HST you paid to acquire the input. In determining an ITC for a financial institution, consideration does not include nominal consideration. However, if you acquire an input both to make taxable supplies for consideration and for other purposes, you have to determine the extent it is acquired for each purpose to determine the percentage of the GST/HST paid on the input that can be recovered as an ITC.

There are detailed ITC allocation rules for financial institutions. These rules are explained in GST/HST Technical Information Bulletin B-098, Application of Section 141.02 to Financial Institutions That Are Qualifying Institutions, GST/HST Technical Information Bulletin B-099, Application of Section 141.02 to Financial Institutions That Are Not Qualifying Institutions, and GST/HST Technical Information Bulletin B-106, Input Tax Credit Allocation Methods for Financial Institutions for Purposes of Section 141.02 of the Excise Tax Act.

The specific rules for financial institutions found in section 141.02 apply in determining the extent to which an input (property or a service) is for consumption or use in making taxable supplies for consideration. The application of these rules depends on the type of the input, and whether or not the person is a qualifying institution.

An amount in Part H should not be reduced by the amount of any recaptured input tax credits (RITCs) related to the provincial part of the HST for Ontario for periods beginning after June 30, 2010, for British Columbia for the period after June 30, 2010 and before April 1, 2013, and for Prince Edward Island for periods beginning after March 31, 2013.

Exclusive inputs

An exclusive input is property or a service (other than an excluded input) that you acquired, imported, or brought into a participating province for your consumption or use:

• directly and exclusively to make taxable supplies for consideration; or
• directly and exclusively other than to make taxable supplies for consideration.

Excluded inputs (capital real property and capital personal property)

An excluded input is:

• property for use as capital property; or
• property or a service that is acquired, imported, or brought into a participating province for use as an improvement to capital property.

Residual inputs

Direct input

A direct input is property or a service, other than:

• an excluded input;
• an exclusive input; or
• a non-attributable input.

Generally, a direct input is a property or a service that:

• is neither capital property nor an improvement to capital property;
• is acquired, imported, or brought into a participating province, or consumed or used, both for the purpose of making taxable supplies for consideration and for purposes other than making taxable supplies for consideration; and
• can be attributed, at least in part, to the making of a particular supply or supplies.

Non-attributable inputs

A non-attributable input is property or a service that is:

• not an excluded input;
• not an exclusive input;
• acquired, imported, or brought into a participating province; and
• not attributable to the making of a particular supply.

Qualifying institution

In general terms, for purposes of the ITC allocation rules for financial institutions, a qualifying institution for a particular fiscal year is a financial institution that meets the following requirements in the fiscal year:

• the financial institution is a bank, an insurer or a securities dealer at any time in the fiscal year; and
• the financial institution has two fiscal years immediately preceding the particular fiscal year and in each of those two fiscal years:
  • the financial institution had an adjusted tax credit amount equal to or exceeding $500,000; and
  • the financial institution had a tax credit rate equal to or exceeding 12% for banks, 10% for insurers or 15% for securities dealers.

For more information, see GST/HST Technical Information Bulletin B-097, Determining Whether a Financial Institution is a Qualifying Institution for Purposes of Section 141.02.

Bank

Bank, in respect of a fiscal year, means a bank or an authorized foreign bank within the meaning of section 2 of the Bank Act but does not include an insurer (as that term is described below).

Insurer

Insurer, in respect of a fiscal year, means a person who is licensed or otherwise authorized under the laws of Canada or a province to carry on in Canada an insurance business, or under the laws of another jurisdiction to carry on in that other jurisdiction an insurance business, and, at any time in the fiscal year, the person carries on an insurance business as its principal business in Canada.

Securities dealer

Securities dealer, in respect of a fiscal year, means a person who:

• is not a bank or an insurer (as those terms are previously described) at any time in the fiscal year;
• carries on, at any time in the fiscal year, a business as a trader or dealer in, or as a broker or salesperson of, securities as the person's principal business in Canada; and
• is registered under the laws of Canada or a province to carry on in Canada, at any time in the fiscal year, a business as a trader or dealer in, or as a broker or salesperson of, securities.

Operative extent of property or a service

The extent to which the consumption or use of property or a service by a person is:

• for the purpose of making taxable supplies for consideration; or
• for purposes other than making taxable supplies for consideration.

Procurative extent of property or a service

The extent to which property or a service is acquired, imported, or brought into a participating province by a person:

• for the purpose of making taxable supplies for consideration; or
• for purposes other than making taxable supplies for consideration.

Full (100%) ITC recovery

Lines 6200 to 6230

Enter on lines 6200 to 6230 the total amount of eligible ITCs, if any, you claimed during the fiscal year for which you were entitled to a full recovery of the GST/HST that became payable or was paid without becoming payable. Categorize this information based on the type of input.

Prescribed percentage methods

Lines 6340 and 6350

The extent to which a residual input of the financial institution is acquired, imported, or brought into a participating province or consumed or used for the purpose of making taxable supplies for consideration is deemed to be the prescribed percentage for the prescribed class of financial institution (in other words, 12% for banks, 10% for insurers, and 15% for securities dealers) where the person is either:

• a qualifying institution that is not using a method pre-approved by the CRA; or
• a financial institution of a prescribed class (in other words, a bank, an insurer, or a securities dealer) that has an election in effect under subsection 141.02(9).

Enter on lines 6340 and 6350 the total amount of eligible ITCs, if any, you claimed during the fiscal year for which you determined your recovery of the GST/HST that became payable or was paid without becoming payable using the prescribed percentage method.

Categorize this information based on the type of your residual input(s). That is, you must enter separately the ITC amounts for direct inputs and the ITC amounts for non-attributable inputs.

Pre-approved method(s)

Lines 6400 to 6450

A person that is a qualifying institution for a fiscal year can apply to use its own ITC allocation method(s) for the fiscal year.

For more information, see GST/HST Technical Information Bulletin B-098, Application of Section 141.02 to Financial Institutions That Are Qualifying Institutions and GST/HST Technical Bulletin B-099, Application of Section 141.02 to Financial Institutions That Are Not Qualifying Institutions.

Line 6400

Enter the total amount of eligible ITCs, if any, you claimed during the fiscal year for exclusive inputs where you have used a pre-approved method and the amount of the ITC is subject to any restrictions or subsequent adjustments (for example, an ITC with respect to meals and entertainment expenses).

Lines 6410 to 6450

Enter on lines 6410 to 6450 the total amount of eligible ITCs, if any, you claimed during the fiscal year using pre-approved methods. Categorize this information based on the type of input.

Direct attribution method(s)

A direct attribution method is a method that conforms to criteria, rules, terms, and conditions specified by the Minister, and that is the most direct manner of determining the operative extent and procurative extent of property or a service. For more information, see GST/HST Technical Information Bulletin B-106, Input Tax Credit Allocation Methods for Financial Institutions for Purposes of Section 141.02 of the Excise Tax Act.

Line 6540

Enter on line 6540 the total amount of eligible ITCs, if any, you claimed during the fiscal year for which you determined your recovery of the GST/HST payable or paid without having become payable on direct inputs using a direct attribution method.

Specified method(s)

A specified method means a method that conforms to criteria, rules, terms, and conditions specified by the Minister and that is used to determine the operative extent and the procurative extent of property or a service. For more information, see GST/HST Technical Information Bulletin B-106, Input Tax Credit Allocation Methods for Financial Institutions for Purposes of Section 141.02 of the Excise Tax Act.

Lines 6610 to 6650

Enter on lines 6610 to 6650 the total amount of eligible ITCs, if any, you claimed during the fiscal year for which you determined your recovery of the GST/HST payable or paid without having become payable using a specified method. Categorize this information based on the type of input.

Other method(s)

Line 6700

Enter the total amount of eligible ITCs, if any, you claimed during the fiscal year for exclusive inputs where the amount of the ITC is subject to any restrictions or subsequent adjustments (for example, an ITC with respect to meals and entertainment expenses), unless this amount has been reported on line 6400.

Lines 6710 to 6750

Enter on lines 6710 to 6750 the total amount of eligible ITCs, if any, you claimed during the fiscal year which has not already been included in lines 6210 to 6650 (other than 6400). Categorize this information based on the type of input.

Also provide a brief description of the other method(s) you used in the space directly below the chart.

Totals

Lines 6800 to 6850

Enter on lines 6800 to 6850 the total from each column.

The totals from lines 6800 to 6850 in this part should equal the amount reported on line 4700 of Part F.

Have any of the ITC allocation methods changed from the previous year?

Indicate whether any allocation methods have changed from a previous year by ticking the appropriate box under the chart in Part H. Where an allocation method(s) has changed, briefly explain why you changed the method(s).

Part I – Change in use of capital property

Enter on lines 7500 to 7540 the total amount of ITCs you claimed during the fiscal year as a result of beginning to use or increasing the use of your capital property in commercial activities.

Enter on lines 7600 to 7640 the total amount of the GST/HST you are deemed to have collected during the fiscal year as a result of ceasing to use or decreasing the use of your capital property in commercial activities.

Include amounts on the applicable line for the reason and nature of the change in use. For example, if you have ceased to use capital property in commercial activities as a result of making an election to deem certain supplies to be financial services, include the amount of GST/HST that you are deemed to have collected on line 7630.

You must enter an amount on each line in Part I. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. Estimated amount cannot be used in Part I.

Totals

Lines 7550 and 7650

Enter on lines 7550 and 7650 the total of each column.

Part J – Election to deem certain supplies to be financial services

Complete this part if you have made an election under section 150, using Form GST27, Election or Revocation of an Election to Deem Certain Supplies to be Financial Services for GST/HST purposes, and it is in effect at any time during the fiscal year.

For more information about this election, see Part B – Supplies and other revenue.

You must enter an amount on each line in Part J. Enter a zero if the amount for a line is nil or the line does not apply to you. Do not leave lines blank. If an amount is not reasonably ascertainable, you may use a reasonable estimate of the amount on lines 8500, 8510, 8600, and 8610 by ticking the grey box beside the line number.

Lines 8500 to 8520

Enter the value of supplies you made during the fiscal year that are covered by the election under section 150 for for exempt supplies of financial services as follows:

• If the consideration equals or is more than the fair market value, enter on line 8500 the total of the value of the consideration for supplies made.
• If no consideration is charged or if the consideration is less than the fair market value, enter on line 8510 the total of the fair market value for supplies made.

Add lines 8500 and 8510, and enter the total on line 8520. It is recognized that this total may include estimated amounts.

Lines 8600 to 8620

Enter the value of supplies you received during the fiscal year that are covered by the election under section 150 for exempt supplies of financial services as follows:

• If the consideration equals or is more than the fair market value, enter on line 8600 the total of the value of the consideration for supplies received.
• If no consideration is charged or if the consideration is less than the fair market value, enter on line 8610 the total of the fair market value for supplies received.

Add lines 8600 and 8610, and enter the total on line 8620. It is recognized that this total may include estimated amounts.

Part K – Income allocation to various jurisdictions

Part K sets out your percentage of income allocated to a province, territory or sources outside Canada as provided for purposes of determining provincial income tax.

Lines 9500 to 9630

Complete lines 9500 to 9630 that apply to your income allocation to various jurisdictions. The total of lines 9500 to 9630 must add up to 100%. Place a tick mark for each province, territory, or source outside Canada under the heading "Indicate the jurisdiction(s) in which you carry on business." Put the percentages of the income allocated under the heading "Percentage of income allocated to the jurisdiction."

Part L – Certification

Every filer must complete this part. You have to sign and date the information return.

Keeping records

Usually, you have to keep all sales and purchase invoices and other records related to your business operations and GST/HST for six years from the end of the year to which they relate. However, we may ask you to keep them longer than six years.

If you want to destroy your records before the time limit expires, you have to send us a written request and wait for our written approval to do so. Our auditors may ask to see your records.

How do you change a return?

If you need to make a change to a return you have sent in you can send a letter to your tax centre including your business number, the fiscal year of the Form GST111, Financial Institution GST/HST Annual Information Return to be amended, and the corrected amounts per line number on your Form GST111. Make sure an authorized representative signs the letter and includes the name and telephone number of a person we can contact if needed. If you prefer, you can file a new Form GST111, instead of sending a letter, and write the word "AMENDED" at the top of the return. The amended Form GST111 should contain all the correct information that was reported on the original Form GST111 as well as any amended/revised information and/or amounts and be sent to your tax centre.

Online services

GST/HST electronic filing and remitting

You have several options for filing your GST/HST return or remitting an amount owing electronically. For more information, go to Filing a GST/HST return.

Handling business taxes online

Save time using the CRA’s online services for businesses. You can:

• authorize a representative, an employee, or a group of employees, who has registered with Represent a Client, for online access to your business accounts;
• request or delete authorization online through Represent a Client, if you are a representative;
• register for online mail, get email notifications, and view your mail online;
• calculate a balance that includes interest calculated to a future date;
• authorize the withdrawal of a pre-determined amount from your bank account;
• transfer payments and immediately view updated balances;
• enrol for direct deposit, update banking information, and view direct deposit transactions;
• change addresses;
• view answers to common enquiries, and if needed, submit account related enquiries; and
• do much more.

To register or log in to our online services, go to:

• My Business Account, if you are a business owner; or
• Represent a Client, if you are an authorized representative or employee.

For more information, go to E-services for Businesses.

Receiving your CRA mail online

You, or your representative (authorized at a level 2), can choose to receive most of your CRA mail for your business online.

When you or your representative registers for online mail, an email notification will be sent to the email address(es) provided when there is new mail available to view in My Business Account. Correspondence available through online mail will no longer be printed and mailed. To register, select the "Manage online mail" service and follow the steps or by providing your email address when filing a return in GST/HST NETFILE.

Using our online mail service is faster and easier than managing paper correspondence.

Authorizing the withdrawal of a pre-determined amount from your bank account

Pre-authorized debit (PAD) is an online, self-service, payment option. Through this option, you agree to authorize the CRA to withdraw a pre-determined amount from your bank account to pay tax on a specific date or dates. You can set up a PAD agreement using the CRA's secure My Business Account service at My Business Account. PADs are flexible and managed by you. You can view historical records, modify, cancel, or skip a payment. For more information, go to Make a payment to the Canada Revenue Agency and select “Pre-authorized debit.”

Electronic payments

Make your payment using:

• your financial institution’s online or telephone banking services;
• the CRA’s My Payment; or
• pre-authorized debit at My Business Account.

For more information on all payment options, go to Make a payment to the Canada Revenue Agency.

For more information

What if you need help?

If you need more information about Form GST111 or other technical GST/HST issues, go to our Goods and services tax/harmonized sales tax (GST/HST) page or call 1-800-959-8287.

Direct deposit

Direct deposit is a fast, convenient, reliable, and secure way to get your CRA payments directly into your account at a financial institution in Canada. To enrol for direct deposit or to update your banking information, go to Direct deposit.

Forms and publications

To get our GST/HST forms or publications, go to our Forms and publications for GST/HST page or call 1-800-959-5525.

Electronic mailing lists

We can notify you by email when new information on a subject of interest to you is available on our website. To subscribe to our electronic mailing lists, go to Canada Revenue electronic mailing lists.

Teletypewriter (TTY) users

If you have a hearing or speech impairment and use a TTY call 1-800-665-0354 during regular business hours.

GST/HST rulings and interpretations

You can request a ruling or interpretation on how the GST/HST applies to a specific transaction for your operations. This service is provided free of charge. For the mailing address or fax number of the closest GST/HST Rulings centre, see the publication RC4405, GST/HST Rulings - Experts in GST/HST Legislation, GST/HST Memorandum 1.4, Excise and GST/HST Rulings and Interpretations Service, or call 1-800-959-8287.

Service complaints

You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the Canada Revenue Agency (CRA); see the Taxpayer Bill of Rights.

If you are not satisfied with the service you received, try to resolve the matter with the CRA employee you have been dealing with or call the telephone number provided in the CRA’s correspondence. If you do not have contact information, go to Contact information.

If you still disagree with the way your concerns were addressed, you can ask to discuss the matter with the employee’s supervisor.

If you are still not satisfied, you can file a service complaint by filling out Form RC193, Service-Related Complaint. For more information, go to Make a service complaint.

If the CRA has not resolved your service-related complaint,you can submit a complaint with the Office of the Taxpayers’ Ombudsman.

Reprisal complaint

If you believe that you have experienced reprisal, fill out Form RC459, Reprisal Complaint.

For more information about reprisal complaints, go to Reprisal complaints.

Tax information videos

We have a tax information video series for new small businesses that provides an introduction to topics such as registering a business, GST/HST, and payroll. To watch our videos, go to Video gallery.

Due dates

When the due date falls on a Saturday, a Sunday, or a public holiday recognized by the CRA, we consider your payment to be on time if we receive it on the next business day. Your return is considered on time if we receive it or if it is postmarked on or before the next business day. For more information, go to Important dates for 2016.

Cancel or waive penalties or interest

The CRA administers legislation, commonly called the taxpayer relief provisions, that gives the CRA discretion to cancel penalties or interest when taxpayers are unable to meet their tax obligations due to circumstances beyond their control.

The CRA’s discretion to cancel penalties or interest is limited to any tax year, fiscal period or reporting period, as applicable, ending in any of the 10 calendar years before the year in which you make your request.

To make a request, fill out Form RC4288, Request for Taxpayer Relief – Cancel or Waive Penalties or Interest. For more information about the cancellation of penalties or interest and how to submit your request, go to Taxpayer relief provisions.

Date modified:

2016-07-26