Mail is a tool within My Trust Account that lets you review certain correspondence items from the Canada Revenue Agency (CRA).

The information here will help you understand what you can do in Mail.

If you need more information or help with Mail, contact the CRA.

Access services

The “Access services” button directs you to services within the My Trust Account portal. When you select this button, a drop‑down menu will appear with this option:

• Submit a document

Filter correspondence items

Rather than searching through the entire list of available correspondence items, you can refine the list by using the filter options.

Correspondence type

You can only see certain correspondence items the CRA sends you in Mail. You can choose one of the following options from the drop-down list:

• Letters
• Notices
• Statements

Date range

The date range filter lets you view correspondence items the CRA sent you within a specific time period. Eligible correspondence items sent to you since February 15, 2023, will be available for viewing up to 10 years.

Filing period-end

Not all items will have a filing period-end date. When there is one, it will help you identify the item.

Sort correspondence items

By default, the most recent correspondence items are at the top of the list.

Date

The date field shows the date the correspondence item was sent. You can arrange your correspondence items from newest to oldest or oldest to newest by selecting the “Date” sort option.

Status

To arrange your correspondence items by status, select one of the following options:

• Unread
• Read

Subject

If you have not read an item yet, the subject of the correspondence item will be in bold. If you have read the item, the subject will be in regular type.

You can sort your correspondence items by subject, either by selecting “A to Z” or from “Z to A”.

Reference number

A reference number is a case, reference, or confirmation number assigned to your correspondence item. Not all items have a reference number.

You can sort your correspondence items by reference number, either by selecting “Ascending” or “Descending.”

Reset filters and sort options

To reset all filters and sort options, you can refresh the page.

View, print, save, and open

Preview pane

Select the correspondence item you want to view by clicking on an item in the correspondence list. You will see a preview of that item on the right side of the page.

Portable document format (PDF)

The “PDF” button on the preview pane lets you download a correspondence item in a printer-friendly format.

Print or save

The “Print/Save” button lets you print the screen you are currently viewing.

Open

The “Open” button directs you to a new screen where the correspondence item increases to a full screen size making it easier to view and read the contents.