The Departmental Results Framework (DRF) indicators provide insight into the compliance of Canadians with tax obligations, whether non-compliance is addressed, and if Canadians have access to appropriate mechanisms for resolving disputes.

Tables in CSV format

• Indicator 1: Percentage of tax returns filed on time
  This indicator measures on-time filing compliance for individuals.
• Indicator 2: Percentage of businesses registered for GST/HST
  This indicator represents the percentage of Canadian businesses registered for Goods and Services Tax (GST)/Harmonized Sales Tax (HST) (including Québec).
• Indicator 3: Percentage of tax liabilities paid on time
  This indicator measures liability payments for individuals and corporations.
• Indicator 4: Percentage of Canadians who participate in the tax system
  This indicator measures the number of individuals who filed an Income Tax and Benefit Return the previous tax year, out of the population of Canada 15 year of age and older.
• Indicator 5: Ratio of collectable tax debt to total net receipts (cash accounting)
  This indicator measures the performance of the CRA in managing tax debt.
• Indicator 6: Percentage of external service standards targets that are met
• This indicator measures the performance of the CRA in achieving its external service standards.
• Indicator 7: Service Satisfaction Index
  The Service Satisfaction Index is calculated from the results of the questions: The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous
• It is an average of scores from the three audiences (individuals, small & medium enterprises, tax intermediaries) from the CRA Annual Corporate Research. The questions making up the Service Satisfaction Index were asked of those who had interacted with the CRA in the past 12 months.
• Indicator 8: Public Perception Index, Trust
  The Public Perception Index: Trust is calculated from the results of the questions:
• I can trust the CRA to do what is right + The CRA works for the benefit of all Canadians + I feel that the people at the CRA are trustworthy + The people at the CRA are capable of doing their job well
• It is an average of scores from the three audiences (individuals, small & medium enterprises, tax intermediaries) from the CRA Annual Corporate Research.
• Indicator 9: Percentage of respondents satisfied with overall benefits experience
  Through a telephone and online survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in their overall benefits service experience.
• Indicator 10: Percentage of taxpayers (benefit recipients) who filed as a result of targeted CRA intervention
  Ensures the Agency achieves its responsibilities and priorities of assisting Canadians to meet their filing obligations, while also ensuring Canadians receive the benefits they are entitled to. This value is derived by dividing the total number of taxpayers who filed after the letter was issued by the total number of letters issued. This supports the Minister Mandate commitment to ensure that CRA is a client-focused agency that will proactively contact Canadians who are entitled to, but are not receiving, tax benefits.
• Indicator 11: Percentage of Canada child benefit payments issued to recipients on time
  This indicator measures the performance of the CRA in issuing Canada child benefit payments on time.