Telephone numbers – Canada Revenue Agency

Wait times

While you’re waiting, check out the self-serve options on our website—the answer to your question may be only a click away.

Help us serve you faster

Some days, our phones are so busy, we can’t always connect with everyone as quickly as we like. If your call is not urgent, why not try later in the week? You might get through faster.

You can also get the same information online using CRA secure online services. You can view your next benefit and credit payment date and amount, receive email notifications from the CRA, change your address, and manage other tax information online when you use My Account or MyBenefits CRA.

Image description

Monday and Tuesday: Very busy
Wednesday: Busy
Thursday and Friday: Least busy

Message for cell phone/VoIP users

If you contact us using a cell phone or a Voice over Internet Protocol (VoIP) such as Skype and your service provider is located in a different time zone than the one you are calling from, you may hear a message saying that our offices are closed. This is because our telephone system identifies your call as coming from the time zone of your service provider.

Individuals and families enquiries

Before calling to get or change personal tax information, go to Getting or changing personal tax information.

- TIPS (Tax Information Phone Service)

Phone: 1-800-267-6999 (Canada and United States) | Services offered by TIPS

This automated phone service provides information to individuals and businesses.

- Telerefund

Phone: 1-800-959-1956 | My Account

This automated phone service provides information about your 2018 income tax return, as well as your estimated refund amount and when you can expect to receive your refund. To use this service, be ready to give:

• your social insurance number
• your month and year of birth
• the total income you entered on line 150 of your 2018 return

- Individual Tax Account Balance Automated Service

Phone: 1-866-474-8272 | My Account

This automated phone service provides information about your tax account balance, as well as your last payment amount and date. To use this service, be ready to give:

• your social insurance number
• your day, month, and year of birth
• the total income you entered on line 150 of either your 2018 or 2017 tax return

- Individual tax enquiries

Phone: 1-800-959-8281 (Canada and United States) | Hours of service |
Calls from outside Canada and the United States | Services offered by the individual tax enquiries line |
My Account

Personal Identification Number

You now have the option of using a Personal Identification Number (PIN) when calling the Individual Tax and Benefits enquiries lines. A PIN is a fast and secure way for you to identify yourself when calling the Canada Revenue Agency. You can setup a PIN in My Account.

To create a PIN with a call centre agent, you will need to provide personal information from your tax account.

Call this number for tax information for individuals, trusts, international tax and non-residents, including personal income tax returns, instalments, and RRSPs or to get our forms and publications. Also call this number for assistance with our electronic services for individuals such as My Account, Represent a Client and NETFILE.

- Benefit enquiries

Phone: 1-800-387-1193 (Canada and United States) | Hours of service | Child and family benefits

Call this number for information on the Canada child benefit (CCB), the GST/HST credit, and related provincial and territorial programs, as well as the child disability benefit. Also call this number for information and assistance with our electronic services for benefit recipients such as the MyBenefits CRA mobile app.

- Individual tax and Benefit enquiries – Territorial residents

Phone: 1-866-426-1527 | Hours of service | Northern Service Centres

Call this number for tax information for individuals living in the Territories. This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (with the 867 area code).

- Provincial programs for Ontario (PPO)

Phone: 1-877-627-6645 (Canada and United States) | Hours of service | OTB and OSHPTG

Call this number for enquiries related to the Ontario trillium benefit (OTB) payment—includes the Ontario sales tax credit (OSTC), the Ontario energy and property tax credit (OEPTC), and the Northern Ontario energy credit (NOEC)—the Ontario senior homeowners' property tax grant (OSHPTG) payment, and the Ontario sales tax transition benefit (OSTTB).

- Alberta Benefit Enquiries

Phone: 1-800-959-2809 (Canada and United States) | Hours of service | Alberta Child and Family Benefit Programs

Call this number for enquiries related to the Alberta family employment tax credit (AFETC), the Alberta child benefit (ACB) and the Alberta climate leadership adjustment rebate (ACLAR).

- International tax and non-resident enquiries

International tax and non-resident enquiries phone numbers and hours of service

Call these numbers for international and non-resident enquiries.

- CRA employee enquiries

Employee Assistance Program (EAP)

(For CRA employees and eligible family members only)

Telephone: 1-833- EAP PAE 2 (327-7232)

Teletypewriter (TTY) for the hearing impaired: 1-833-EAP 7PAE (327-7723)

The CRA EAP provides confidential assistance and short-term counselling to employees and their eligible family members who are experiencing personal, health or work-related concerns.

Business enquiries

Before calling to get or change personal tax information, go to Getting or changing personal tax information.

- Businesses and self-employed individuals

Phone: 1-800-959-5525 (Canada and United States) | Hours of service |
Calls from outside Canada and the United States | My Business Account

Call this number to get information on payroll deductions, the GST/HST (including rebates such as the new housing rebates), excise taxes and other levies, excise duties, corporations, sole proprietorships, partnerships, and non-resident corporations and corporation accounts. Also call this number; to register for a business number and any program account such as the GST/HST, and to get our forms and publications. Also call this number for information and assistance with our electronic services for businesses such as My Business Account, GST/HST NETFILE and TELEFILE, Filing Information Returns Electronically, Represent a Client or the Payroll Deductions Online Calculator.

- Business enquiries – Territorial residents

Phone: 1-866-841-1876 | Hours of service | Northern Service Centres

Call this number for tax information for businesses operating in the Territories. This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (with the 867 area code).

- GST/HST Post Assessing

Phone: 1-855-587-2133

Call this number to reach a GST/HST Post Assessing Review officer concerning a letter that you received. The extension number of the officer you are calling back is located in the letter.

- GST/HST and Other Levies Filing Compliance Programs

Phone: 1-833-305-2033

Call this number to reach a GST/HST and Other Levies Filing Compliance officer concerning a letter or phone call that you received. The extension number of the officer you are calling back is located in the letter.

- Business Number Registration Review

Phone: 1-866-221-4063

Call this number to return the message of a Business Number Review agent concerning your recently registered GST/HST or Corporate program account. The extension number of the agent you wish to reach is required.

- GST/HST Non-Registrant Program

Phone: 1-833-566-5419

Call this number to return the message of a GST/HST Non-Registrant Program agent concerning a letter or phone call you received. The extension number of the agent you wish to reach is required.

- Corporation Internet Filing Help Desk

Corporation Internet Filing Help Desk phone numbers and hours of service

Call these numbers when you need help with filing your T2 corporation income tax return electronically.

- Corporation Assessing Review Program

Phone: 1-833-566-5421

Call this number to reach a Corporation Assessing Review Officer concerning a letter that you received. The extension number of the officer you are calling back is located in the letter.

- TIPS (Tax Information Phone Service)

Phone: 1-800-267-6999 (Canada and United States) | Services offered by TIPS

This automated phone service provides information to individuals and businesses.

Charities enquiries

- Charities client service

Phone: 1-800-267-2384 | Contact the Charities Directorate

Call this number to get information about registered charities.

Payment arrangements

- Income tax

Phone: 1-888-863-8657 | Hours of service | My Account

Call this number to discuss income tax payment arrangements with an agent.

- Child and family benefits overpayments

Phone: 1-888-863-8662 | Hours of service

Call this number to discuss child and family benefits overpayments and make payment arrangements with an agent.

- Business and self-employed

Phone: 1-877-477-5068 for GST/HST debts | Hours of service

Phone: 1-877-548-6016 for payroll tax debts | Hours of service

Phone: 1-866-291-6346 for corporate income tax debts | Hours of service

Call the applicable number to discuss your business debt and make payment arrangements with an agent.

- Other payment arrangements

Phone: 1-866-864-5823 | Hours of service

Call this number to discuss payment arrangements for debts owing to Employment and Social Development Canada, such as; defaulted Canada student loans, employment insurance overpayments, employment programs overpayments and Canada Pension Plan overpayments.

TTY (Teletypewriter)

Call this number if you have a hearing or speech impairment and use a TTY.

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Before calling to get or change personal tax information, go to Getting or changing personal tax information.

Phone: 1-800-665-0354 (Canada and United States) | Hours of service

Privacy Notice regarding call recording

The Canada Revenue Agency’s Business, Individual, Benefits enquiries, and Debt Management call centers record calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, as well as to provide insight into potential areas in which training would be beneficial.

Call recordings are also used to identify call trends and expose potential gaps in overall agent training. Through the review of thousands of recorded calls, it may become apparent that call patterns and reasons to call have changed over time, which requires a change in the way agents are trained, or the topics on which the training focuses.

During your conversation with an agent, you may be asked to provide personal information in order to validate your identity. The questions asked by the agents are in place to ensure the safety and security of your account. Without this verification step, agents are unable to access your account, make any changes on the account, or provide you with any account-based information.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the Canada Revenue Agency’s Info Source page at canada.ca/en/revenue-agency/corporate/about-canada-revenue-agency-cra/access-information-privacy-canada-revenue-agency/info-source-appendix.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.