Status: Closed

To create a barrier-free Canada by 2040, the Canada Revenue Agency (CRA) is committed to:

• identifying, removing, and preventing accessibility barriers
• supporting the objectives of the Accessible Canada Act

Consultations are essential to ensuring that the perspectives and lived experiences of persons with disabilities shape the CRA’s approach to accessibility. Since publishing its first accessibility plan, the CRA has built on insights from multiple years of consultations and feedback from clients and employees. These conversations help us understand barriers more deeply, identify emerging issues, and learn more about the diverse needs of persons with disabilities.

Consultation process

The CRA conducts dedicated accessibility consultations each year. From June to July 2025, the CRA held virtual group discussions with representatives from organizations that support persons with disabilities and members of the CRA’s Disability Advisory Committee.

Through these discussions, participants provided valuable insights on accessibility barriers and suggested improvements across the CRA’s programs and services.

This input helped shape the Canada Revenue Agency’s Accessibility Plan 2026–2028.

Conclusion

The CRA would like to thank all those who participated for their valuable feedback.

For a summary of key findings and more details on the consultation process, see section 4.0 Consultations in the CRA’s Accessibility Plan 2026–2028.

Related information

Accessibility at the Canada Revenue Agency - Canada.ca

Canada Revenue Agency’s Accessibility Plan 2023-2025

Consultations and engagement at the Canada Revenue Agency

Summary of the Accessible Canada Act

Accessible Canada Regulations