1:00 pm

1. Introductory Comments
(15 minutes)

1:15 pm

2. The CRA’s Digital Services
The digital services journey
(30 minutes)

1:45 pm

3. Ontario’s Activities Aimed at Combatting the UE
Discussion on communications and other UE efforts by the province
(30 minutes)

2:15 pm

4. An Academic Perspective on the UE
Lessons from economic sociology on citizen engagement and the UE
(55 minutes)

3:10 pm

Break
(15 minutes)

3:25 pm

5. The CRA’s Next UE Strategy
Presentation on final draft of 2018-2021 strategy
(30 minutes)

3:55 pm

6. Closing remarks
(5 minutes)