9:00 am

1. Introductory Comments
(15 minutes)

9:15 am

2. Review of updated Terms of Reference
(10 minutes)

9:25 am

3. Academia and the UE
Current literature and how academic study can help
(30 minutes)

9:55 am

4. Tips and Gratuities – a Collaborative Approach
The Agency’s work with Restaurants Canada
(25 minutes)

10:20 am

Networking Break
(30 minutes)

10:50 am

5. Filing and Balance Confirmation Initiative
Automation of service and potential uses for members
(30 minutes)

11:20 am

6. Canadian-Certified Aging in Place Specialist
Accrediting renovators who provide aging-in-place services
(30 minutes)

11:50 am

7. Closing remarks
(10 minutes)