A Corporate Business Plan (CBP) describes a department’s priorities, plans, and associated costs for the upcoming three fiscal years.

• Vision, mission, raison d’etre and operating context

Read the full Summary of the Corporate Business Plan Print this page

Key priorities

The Canada Revenue Agency (CRA) identified 4 priorities for 2025–26, supported by 13 objectives and 27 commitments.

Priority A. Deliver high quality services

Objectives:

• A1. Improve contact centre service
• A2. Increase automation of tax filing and improve access to benefits
• A3. Simplify client interactions

Priority B. Ensure the fairness of the tax system

Objectives:

• B1. Increase the rate of resolution of the tax debt
• B2. Combat aggressive tax planning and tax evasion
• B3. Continue to tackle non-compliance in the most serious cases and implement strategies to address non-compliance in emerging high-risk areas

Priority C. Transform digitally

Objectives:

• C1. Become a more secure and efficient organization
• C2. Advance more ways for clients to interact digitally
• C3. Strengthen security, identity management and privacy safeguards

Priority D. Nurture a high-performing and diverse workforce in a modern, flexible, inclusive, and accessible workplace

Objectives:

• D1. People-centric: Empower people leadership
• D2. Resilient and modern: Equip and enable the workforce
• D3. Digital and data-driven: Drive stewardship through data
• D4. Culture: Align organizational culture

More details about priorities, objectives and the CRA’s commitments can be found in the Plans to achieve results section of the full plan.

Highlights

In 2025–26, total planned spending (including internal services) for the CRA is $10,375,216,596 and total planned full-time equivalent staff (including internal services) is 50,804. For complete information on the CRA’s total planned spending and human resources, read the Planned spending and human resources section of the full plan.

The following provides a summary of the CRA’s planned achievements for 2025–26, according to its approved Departmental Results Framework. The Departmental Results Framework consists of the CRA’s core responsibilities, the results it plans to achieve, and the performance indicators that measure progress toward these results as follows:

• Tax: taxpayers comply with Canadian tax obligations, the right tax revenue is secured for Canadians, and Canadians have trust in the CRA.
• Benefits: Canadians receive their rightful benefits.

These core responsibilities are supported by internal services. See GC InfoBase for the full framework and program inventory.

In carrying out its two core responsibilities (tax and benefits), the CRA will use 11 indicators (8 for tax and 3 for benefits) to measure the results it achieves over this planned period. The CRA is making 27 commitments for fiscal year 2025–26 to support its 4 strategic priorities and achieve its core responsibilities.

Core responsibility: tax

Planned spending: $4,469,497,448

Planned human resources: 40,599

Departmental results:

• Taxpayers comply with Canadian tax obligations, the right tax revenue is secured for Canadians, and Canadians have trust in the CRA.

The CRA’s core responsibility for tax is to make sure it sustains Canada’s self-assessment tax system. The CRA does this by:

• providing taxpayers with the support and information they need to understand and fulfill their tax obligations;
• taking compliance and enforcement actions when necessary to uphold the integrity of the system;
• offering avenues for redress whenever taxpayers may disagree with an assessment or a decision.

More information about tax can be found in the full plan.

Core responsibility: benefits

Planned spending^{Footnote 1}: $4,858,170,167

Planned human resources: 2,156

Departmental results:

• Canadians receive their rightful benefits.

The CRA’s core responsibility for benefits is to ensure that Canadians:

• get the support and information they need to know what benefits and credits they may be eligible to receive;
• receive their benefit and refund payments in a timely manner;
• have avenues of redress when they disagree with a decision on their benefit eligibility.

The CRA uses its federal tax delivery infrastructure to administer almost 205 services and ongoing benefits and one-time payment programs for the provinces and territories, including:

• Canada child benefit
• GST/HST
• children’s special allowances
• disability tax credit
• Canada workers benefit
• provincial and territorial programs

These services and benefits contribute directly to the economic and social well-being of Canadians by supporting individuals, families, children, and caregivers.

More information about benefits can be found in the full plan.