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Table of contents

Minister's Message

A Message from the Commissioner

Section 1: Organizational expenditure overview

Organizational profile
Organizational context
Planned expenditures
Alignment of spending with the Whole–of–Government framework
CRA spending trend
Estimates by Vote

Section 2: Analysis of programs by strategic outcome

• Program: Taxpayer and business assistance
  • Subprogram: Taxpayer services—enquiries and information products
  • Subprogram: Charities
  • Subprogram: Policy, rulings, and interpretations
  • Subprogram: Registered plans
• Program: Assessment of returns and payment processing
  • Subprogram: Individual returns and payment processing
  • Subprogram: Business returns and payment processing
• Program: Reporting compliance
  • Subprogram: Small and medium enterprises
  • Subprogram: International and large business
  • Subprogram: Criminal Investigations Program
  • Subprogram: Scientific research and experimental development
  • Subprogram: Voluntary Disclosures Program
• Program: Collections and returns compliance
  • Subprogram: Trust accounts—compliance
  • Subprogram: Non-filer—compliance
  • Subprogram: Collections—tax and government programs
• Program: Appeals
  • Subprogram: Income and commodity tax objections, determinations, and appeals to the courts
  • Subprogram: Canada Pension Plan/employment insurance appeals to the minister and appeals to the courts
  • Subprogram: Service complaints
  • Subprogram: Taxpayer relief
• Program: Benefit programs
  • Subprogram: Benefit enquiries
  • Subprogram: Benefit programs administration

Internal services

Section 3: Supplementary information

• Future-oriented statements of operations
• List of supplementary information tables
• Tax expenditures and evaluations

Section 4: organizational contact information

Appendix: definitions

Endnotes

Print version

For copyright information, please visit the CRA website at www.cra-arc.gc.ca/cpyrght-eng.html ⁱ

ISSN 2292-4116

Rv1-12/2015E-PDF

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