Table of contents

A message from the Minister

Foreword by the Chair

A message from the Commissioner

2017-18 Results at a glance

Raison d’être, mandate, and role

• Raison d’être
• Mandate and role

Operating context and key risks

• Operating context
  • Focus on experimentation, Gender-based Analysis Plus, and the World-Class Tax and Benefits Administration initiative
• Key risks
  • Effectiveness of risk implementation strategies

Tax

• Core responsibility
• Service
  • Telephone services
  • Written correspondence
  • Digital services
  • Targeted outreach, collaboration andengagement
  • Providing fair and impartial review
• Compliance
  • Business intelligence and data analytics
  • International co-operation
  • BEPS Project
  • International, large business, and offshore compliance activities, including aggressive tax avoidance
  • GST/HST Program
  • Underground economy
  • Real estate transactions
  • Voluntary Disclosures Program
  • Criminal investigations
  • Collections
• Tax performance indicators
  • Tax spending and human resources

Benefits

• Core responsibility
  • Telephone services
  • Benefits performance indicators
  • Benefits spending and human resources

Internal services

• Core responsibility
  • Finance
  • Integrity and security
  • Innovation
  • People
  • Gender-based Analysis Plus
  • Internal services spending and human resources

Analysis of trends in spending and human resources

• Actual expenditures

Supplementary information

• Corporate information
  • Supporting information on the Program Inventory
• Supplementary information tables
• Federal tax expenditures
  • Public service commission and assessment of recourse reports
• Organizational contact information

Agency governance and the Board of Management

Service standards

Taxpayer Bill of Rights

Appendix: Definitions

Endnotes

Financial Statements

• Financial Statements (pdf)

Supplementary Information Tables

Print version