receiving and responding to all enquiries received by phone for the validation of Individual Payment Applications (as set out in part at s 8.01(f) of the Settlement Agreement);
assisting Collectiva in responding to all enquiries by email respecting the validation of Individual Payment Applications (as set out in part at s 8.01(f) of the Settlement Agreement);
receiving and responding to all status enquiries received by phone respecting payment of compensation for valid Individual Payment Applications (as set out in part at s 8.01(g) of the Settlement Agreement);
assisting Collectiva in responding to all enquiries by email respecting payment of compensation for valid Individual Payment Applications (as set out in part at s 8.01(g) of the Settlement Agreement);
if contacted by phone by a Class Member or Eligible Class Member who expresses the desire to communicate in a language other than English or French, Donna Cona will make best efforts to accommodate him or her (as set out in part at s 8.01(h) of the Settlement Agreement);
help to maintain Collectiva’s database with all information, including personal information, by updating it to reflect information received by phone and email from Class Members and Eligible Class Members (as set out in part in s 8.01(i) of the Settlement Agreement);
provide personnel in such reasonable numbers as are required for the performance of the specific duties of Donna Cona, and training and instructing them in collaboration with Collectiva to fulfill these specific duties (as set out in part in s 8.01(d) of the Settlement Agreement).