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The Agency Management Committee reviews all new, revised, and retired service standards to make sure that impacts are considered across the CRA. new service standards In 2012-2013, we will be introducing three new standards: GST/HST credit enquiries telephone service level, two-day acknowledgements of service complaints, and 30–day resolution of service complaints. ...

Taxpayers who do not comply with this basic requirement are considered non-filers. ...

As a result, Non-Respendable Non-Tax Revenues are considered to be earned on behalf of the Government of Canada. ...

This is because of changes in population, which were not considered when the funding was originally approved. ...

Eighty percent of new vehicles bought were alternative transportation fuel capable or hybrids, increasing the overall proportion of the CRA vehicle fleet considered green from 43% in 2008-2009 to 47% in 2009-2010 (see Figure 16). ...

We augmented the proportion of our fleet vehicles that are considered green (hybrids and alternative fuel vehicles) to 42.6%—compared to 38.5% in 2007-2008—and introduced a national environmental management program to expand energy conservation efforts within the CRA. ...

Overall, our results, when considered in concert with the achievements we have made related to our business transformation agenda, demonstrate that tax and non-tax debt is resolved on a timely basis, and tangible progress has been made in both understanding and managing the growing tax debt. ...

In addition, this may help us address observations made by the Auditor General of Canada report on the CCRA's Audits of Small and Medium Enterprises, where it was noted that the CCRA should ensure that all threats to the tax base were identified and considered in a consistent manner to support our allocation of available resources. ...

For example, a request made in 2016 must relate to the 2006 or a later tax year to be considered. ...

However, when employers and corporations are considered, more than 4,000 random audits were undertaken by HMRC. ...