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Canada Revenue Agency 2022–23 Departmental Plan From: Canada Revenue Agency 2022-23 Departmental Plan Supplementary Information Tables Future-oriented Statement of Operations © Her Majesty the Queen in Right of Canada, as represented by the Minister of National Revenue, 2022 ISSN: 2371-7629 Rv1-29E-PDF On this page Message from the Minister Message from the Commissioner Plans at a glance Core responsibilities Priorities Key Risks Planned spending and human resources Planned spending Planned human resources Estimates by vote Future-oriented condensed statement of operations Corporate information Organizational profile Raison d’être, mandate and role: who we are and what we do Operating context Supplementary Information Tables Federal tax expenditures Organizational contact information Appendix: definitions Canada Revenue Agency 2022–23 Departmental Plan [PDF- 1.68 MB] Message from the Minister I am honoured to continue as the Minister of National Revenue, a role in which I have been proud to serve the population since 2015. ... The CRA’s work is critical to generating the revenue needed to support government operations – from healthcare to transportation and beyond – and to provide benefits to specific client populations, such as modest‑income households or persons with disabilities. ... The CRA measured its Client Experience (CX) index for the first time in 2019 and again in 2020, setting a baseline of 57 (out of 100) – a result that is typical of government organizations worldwide. ...

The Peterborough TSO initiated a toner and remanufactured printer cartridge recovery program for the office; the Belleville TSO has acquisition cardholders bring used toner cartridges to Materiel and Offices Services for return to the manufacturer or supplier or pick-up by a local recycling company; and the Thunder Bay TSO sent 23 used toner cartridges to Grand & Toy for recycling. ... Security Directorate mostly completed the implementation of an electronic security incident report (.pdf fillable form) Security Directorate implemented a limited deployment of secure email to the security administrator and some senior CRA officials, which reduces the need for encrypted fax transmission and paper use The Telephony and Program Support Directorate continued to co-ordinate teleconference and videoconference services for the Agency, thereby reducing employee travel, lodging, and conference costs. ...

We heard you: Cut Red Tape for Small and Medium Businesses 2014 Canada Revenue Agency Red Tape Reduction Consultations Report The text in this document is an exact copy of the text found in the PDF version (1.05 MB). ... Discussions were very constructive — many participants acknowledged our progress on reducing red tape and provided helpful feedback on what they felt should be our new priorities. ...

We heard you: Cut Red Tape for Small and Medium Businesses 2014 Canada Revenue Agency Red Tape Reduction Consultations Report The text in this document is an exact copy of the text found in the PDF version (1.05 MB). ... Discussions were very constructive — many participants acknowledged our progress on reducing red tape and provided helpful feedback on what they felt should be our new priorities. ...

The Peterborough TSO initiated a toner and remanufactured printer cartridge recovery program for the office; the Belleville TSO has acquisition cardholders bring used toner cartridges to Materiel and Offices Services for return to the manufacturer or supplier or pick-up by a local recycling company; and the Thunder Bay TSO sent 23 used toner cartridges to Grand & Toy for recycling. ... Security Directorate mostly completed the implementation of an electronic security incident report (.pdf fillable form) Security Directorate implemented a limited deployment of secure email to the security administrator and some senior CRA officials, which reduces the need for encrypted fax transmission and paper use The Telephony and Program Support Directorate continued to co-ordinate teleconference and videoconference services for the Agency, thereby reducing employee travel, lodging, and conference costs. ...

Summary of the Corporate Business Plan 2023–24 with perspectives to 2025–26 From: Canada Revenue Agency © His Majesty the King in Right of Canada, as represented by the Minister of National Revenue, 2023 ISSN: 2563-3406 Rv1-6E-PDF On this page Message from the Minister Foreword from the Chair Message from the Commissioner Taxpayer Bill of Rights Core responsibilities Plans at a glance CRA Strategic Planning Framework Strategic priorities Planned spending and human resources Planned spending Planned human resources Estimates by vote Future-oriented condensed statement of operations Corporate information Organizational profile Raison d’être, mandate, and role: who we are and what we do Operating context Supporting information on the program inventory CRA staffing principles Supplementary Information Tables Federal tax expenditures Organizational contact information Appendix: definitions Available in PDF [PDF- 1.18 MB] Message from the Minister I am honoured to be the Minister of National Revenue, responsible for the Canada Revenue Agency (CRA), for over seven years. ... The document that follows is the result of many discussions between the Board and Senior Management – tough questions, candid responses, engaged dialogue. ... In an effort to advance reconciliation and renew the relationship with Indigenous peoples, based on recognition of rights, respect, cooperation and partnership, the CRA developed, in collaboration with First Nations, Métis, and Inuit people, an Indigenous Portfolio Action Plan 2021–2022 to 2023–2024 – Focus on Reconciliation. ...

Canada Revenue Agency 2023–24 Departmental Plan From: Canada Revenue Agency © His Majesty the King in Right of Canada, as represented by the Minister of National Revenue, 2023 ISSN: 2371-7629 Rv1-29E-PDF On this page Message from the Minister Message from the Commissioner Taxpayer Bill of Rights Core responsibilities Plans at a glance CRA Strategic Planning Framework Strategic priorities Planned spending and human resources Planned spending Planned human resources Estimates by vote Future-oriented condensed statement of operations Corporate information Organizational profile Raison d’être, mandate, and role: who we are and what we do Operating context Supporting information on the program inventory CRA staffing principles Supplementary Information Tables Federal tax expenditures Organizational contact information Appendix: definitions Available in PDF [PDF- 1.21 MB] Message from the Minister I am honoured to be the Minister of National Revenue, responsible for the Canada Revenue Agency (CRA), for over seven years. ... In an effort to advance reconciliation and renew the relationship with Indigenous peoples, based on recognition of rights, respect, cooperation and partnership, the CRA developed, in collaboration with First Nations, Métis, and Inuit people, an Indigenous Portfolio Action Plan 2021–2022 to 2023–2024 – Focus on Reconciliation. ... Return to footnote12 referrer Endnotes Footnote i Taxpayer Bill of Rights Guide: Understanding your rights as a taxpayer – Canada.ca Return to footnotei referrer Footnote ii GC InfoBase (canada.ca) Return to footnoteii referrer Footnote iii GC InfoBase (canada.ca) Return to footnoteiii referrer Footnote iv GC InfoBase (canada.ca) Return to footnoteiv referrer Footnote v GC InfoBase (canada.ca) Return to footnotev referrer Footnote vi GC InfoBase (canada.ca) Return to footnotevi referrer Footnote vii GC InfoBase (canada.ca) Return to footnotevii referrer Footnote viii GC InfoBase (canada.ca) Return to footnoteviii referrer Footnote ix GC InfoBase (canada.ca) Return to footnoteix referrer Footnote x Organisation for Economic Co-operation and Development’s (OECD) Tax Administration 3.0 Return to footnotex referrer Footnote xi Digital Ambition Return to footnotexi referrer Footnote xii ePayroll Project Return to footnotexii referrer Footnote xiii Main Estimates Return to footnotexiii referrer Footnote xiv CRA’s departmental web page Return to footnotexiv referrer Footnote xv Canada Revenue Agency Act Return to footnotexv referrer Footnote xvi About the Canada Revenue Agency Return to footnotexvi referrer Footnote xvii GC InfoBase Return to footnotexvii referrer Footnote xviii CRA’s Departmental web page Return to footnotexviii referrer Footnote xix Report on Federal Tax Expenditures Return to footnotexix referrer Footnote xx Canada Revenue Agency Return to footnotexx referrer Page details Date modified: 2023-03-09 ...